Help individuals and families find life changing treatment from the comfort of your home. As an Admissions Coordinator with Sandstone Care, you are the first voice people hear when they reach out for help and the guide who walks them through the path into care.
About Sandstone Care
Sandstone Care provides specialized treatment for teens and young adults struggling with substance use, mental health, and co-occurring disorders. The team focuses on evidence based care, deep family involvement, and a compassionate, human approach to recovery. You will join a mission driven organization that values clinical excellence, integrity, and real impact.
Schedule
- Remote position, with hybrid option based out of the Denver administrative office
- Candidates ideally live in Colorado, Maryland, or Virginia
- Day shifts and overnight shifts in Mountain Time; at least one weekend day required
- Fast paced, metrics driven admissions environment
What You Will Do
- Serve as the first point of contact for individuals and families seeking behavioral health treatment
- Build rapport quickly, assess needs, and guide clients and families through the admissions journey with empathy and clarity
- Manage high volume inbound calls, web form submissions, and live chats with professionalism and strong follow through
- Clearly explain treatment options, levels of care, financial details, and next steps to prospective clients
- Collaborate with business development and outreach teams to manage professional referrals and maintain strong relationships with referral partners
- Act as a trusted resource for clinicians, providers, and community partners by ensuring smooth handoffs and follow ups
- Verify insurance benefits, coordinate payment plans, and review financial options with clients
- Work with billing and finance teams to streamline payment processes and reduce friction for families
- Meet and exceed admissions KPIs, including conversion rates, response times, and client satisfaction metrics
- Maintain accurate, timely documentation in CRM systems such as Salesforce, EMRs, and billing software
- Participate in coaching sessions, team meetings, and performance reviews to continuously improve results
What You Need
- 3 or more years of experience in behavioral health admissions preferred (inpatient, residential, PHP, or IOP)
- Strong background in call center work, client engagement, or healthcare sales
- Proven track record of meeting or exceeding monthly KPIs in a fast paced admissions or sales environment
- High level communication skills, including objection handling and relationship building with clients and professionals
- Proficiency in CRM systems such as Salesforce, EMRs, and Microsoft Office Suite
- Ability to type 50 or more words per minute while engaging in live client conversations
- Bachelor’s degree in marketing or behavioral health science preferred
- Comfort working with sensitive situations, maintaining professionalism, and balancing empathy with operational efficiency
- Ability to work scheduled day or overnight shifts with at least one weekend day
Benefits
- Competitive hourly compensation range of 22 to 38 dollars per hour, based on experience
- Eligibility for an Incentive Compensation Program based on performance and quality metrics
- Flexible PTO package, including accrued PTO, paid holidays, and wellbeing days
- High quality medical, dental, and vision coverage with multiple plan options and majority employer paid
- Robust Employee Assistance Program, including counseling, legal consultations, financial planning, and wellness coaching
- Professional growth opportunities in a collaborative, supportive behavioral health team
- Inclusive culture that centers diversity, equity, and belonging for staff and clients
If you are ready to use your admissions and behavioral health experience to be the bridge between asking for help and receiving care, this is your next move.
People are reaching out today. Step into the role that lets you answer that call.
Happy Hunting,
~Two Chicks…