Be the first voice of support for individuals seeking life-saving behavioral health treatment.
About Charlie Health
Charlie Health connects young people and families to personalized virtual behavioral health treatment. By focusing on clients with complex needs, we deliver connection-driven care that improves outcomes from the comfort of home. We’re expanding nationwide and building a team committed to breaking barriers in access to mental healthcare.
Schedule
- Full-time, remote role (United States only)
- Shift-based schedules vary by posting (selected in application)
- Not available to candidates in AK, CA, CO, CT, ME, MA, MN, NJ, NY, OR, WA, or Washington DC
Responsibilities
- Build rapport quickly and gather clinical and demographic information with empathy and professionalism
- Explain financial policies, payment expectations, and available assistance programs
- Maintain accurate documentation in Salesforce, including consents, insurance details, and required admission records
- Coordinate with internal teams to meet KPIs such as admission rate, time-to-admission, and client satisfaction
- Communicate proactively with prospective clients and families to advance them through the admissions process
- Represent Charlie Health’s mission and confidently articulate service offerings and clinical value
Requirements
- Bachelor’s degree
- 2+ years of sales, admissions, or high-volume client-facing experience
- Proven track record of meeting or exceeding performance targets
- 1+ year of Salesforce or CRM experience
- Strong multitasking ability; comfortable in a fast-paced, metric-driven environment
- Familiarity with HIPAA is a plus
- Experience supporting adolescents or young adults in behavioral health is a plus
- Proficiency with Google Suite and Microsoft Office
- Must be authorized to work in the United States
Compensation & Benefits
- Base salary: $54,000–$60,000
- Target total compensation (with bonuses): $66,000–$84,000
- Comprehensive benefits for full-time employees
- Compensation varies by experience, location, and internal equity
If you’re ready to make a direct impact by helping clients take their first step toward healing, this role offers purpose and growth in equal measure.
Happy Hunting,
~Two Chicks…