Help families access urgent mental health care by guiding them through the admissions process with compassion, clarity, and purpose.
About Charlie Health
Charlie Health is transforming access to mental healthcare for people with serious emotional and behavioral needs. They deliver personalized, virtual intensive treatment designed for teens and young adults, connecting individuals and families to life-saving support when they need it most.
Schedule
- Full-time
- Remote (role NOT available in AK, CA, CO, CT, ME, MA, MN, NJ, NY, OR, WA, or Washington, DC)
- Shift-based scheduling required (varies; includes evenings/weekends depending on slot)
Responsibilities
- Handle high volumes of inbound and outbound calls with prospective clients, families, and referral partners
- Build rapport, gather patient details, explain program options, and guide families toward care
- Clearly communicate insurance and payment expectations
- Maintain accurate records in Salesforce and ensure treatment consent documentation is complete
- Coordinate closely with internal care teams to meet time-to-admission and client satisfaction metrics
- Track KPIs, including conversion rate, call volume, and admission timelines
- Represent Charlie Health’s mission and clinical model with clarity and compassion
Requirements
- Bilingual fluency in Spanish and English (required)
- Bachelor’s degree
- 2+ years of sales or admissions experience with proven performance against targets
- Experience working with CRM tools (Salesforce preferred)
- Comfort working with youth and families in emotionally sensitive situations
- Ability to multitask, manage high call volumes, and meet quotas in a fast-paced environment
- Familiarity with HIPAA and behavioral health settings is a plus
- Proficient with Google Suite and Microsoft Office
Benefits
- Competitive pay: $54,000–$60,000 base + performance bonus (target total $66,000–$84,000)
- Full benefits package for full-time employees
- Mission-driven startup environment improving access to mental health care
This role is ideal if you’re empathetic, driven, and skilled at guiding people through high-stakes decisions while maintaining calm and clarity.
Happy Hunting,
~Two Chicks…