If you thrive in fast-paced, high-impact work and want to help families access life-saving mental health care, this role puts you at the heart of Charlie Health’s mission. You’ll guide at-risk clients through their first steps toward treatment and ensure every person feels seen, heard, and supported.
About Charlie Health
Charlie Health provides personalized virtual mental health treatment to individuals with complex needs. Their mission is to remove barriers to care and expand access to evidence-based treatment across the country. As one of the fastest-growing healthcare startups, they’re redefining what compassionate, connected behavioral healthcare looks like.
Schedule
- Full-time
- Fully remote within approved states
(Not available in AK, CA, CO, CT, ME, MA, MN, NJ, NY, OR, WA, or Washington DC) - Shift-based schedule selected during application
What You’ll Do
- Manage high-volume inbound and outbound calls with prospective clients, families, and referral partners
- Build rapport and gather key demographic, clinical, and historical information
- Explain financial policies, payment options, and assistance programs clearly and compassionately
- Maintain accurate documentation in Salesforce, including consents and insurance details
- Coordinate with internal teams to meet time-to-admission goals, satisfaction scores, and quota targets
- Provide consistent communication to advance clients toward enrollment
- Represent Charlie Health’s mission and articulate the value of its individualized treatment model
What You Need
- Bilingual fluency in Spanish and English
- Bachelor’s degree
- 2+ years of sales experience (healthcare admissions a plus)
- Proven success meeting and exceeding performance targets
- 1+ year of Salesforce experience
- Ability to multitask and maintain accuracy in a fast-paced, high-volume environment
- Strong communication and customer relationship skills
- Familiarity with HIPAA is helpful
- Experience supporting adolescents or young adults in mental health contexts is a plus
- Proficiency with Microsoft Office and Google Suite
Benefits
- Base compensation range: $54,000–$60,000
- Total target compensation with bonus: $66,000–$84,000
- Comprehensive benefits package for full-time employees
- Mission-driven culture committed to connection, evidence, and urgency
Bilingual admissions roles with meaningful client impact fill quickly—especially in organizations tackling the mental health crisis head-on.
A strong fit if you’re empathetic, driven, and ready to shape someone’s first step toward healing.
Happy Hunting,
~Two Chicks…