Use your Spanish/English skills to be the first voice of hope for people seeking life-saving mental health treatment. As a Bilingual Admissions Coordinator with Charlie Health, you’ll handle high-volume calls, build trust quickly, and move clients and families from “I need help” to enrolled in care.
About Charlie Health
Charlie Health provides personalized, virtual intensive outpatient treatment for people facing complex mental health, substance use, and eating disorder challenges. By combining group, individual, and family therapy online, they expand access to high-quality, evidence-based care nationwide. You’ll join a mission-driven team working to remove barriers to treatment and give clients and families a more compassionate, human experience from home.
Schedule
Full-time, remote position within the United States
Not available to candidates in: AK, CA, CO, CT, ME, MA, MN, NJ, NY, OR, WA State, or Washington DC
Shift-based schedule (specific options listed in the employer application)
Must be comfortable working in a fast-paced, metrics/KPI-driven environment
What You’ll Do
⦁ Handle a high volume of inbound and outbound calls each day with prospective clients, families, and referral sources in both Spanish and English
⦁ Build rapport quickly, gather demographics, presenting problems, and treatment history with empathy and professionalism
⦁ Clearly explain financial policies, payment options, and any available financial assistance programs
⦁ Maintain meticulous records in Salesforce, including consents, insurance details, and key documentation
⦁ Coordinate closely with internal teams to hit KPIs such as time-to-admission, admission conversion rates, and client satisfaction
⦁ Ensure consistent, timely communication with all prospective clients, families, and referral sources to move clients into Charlie Health’s program
⦁ Develop a strong understanding of Charlie Health’s services and clinical model so you can confidently “pitch” the program and answer questions
⦁ Meet and exceed admission quotas and performance targets tied to calls, conversions, and quality metrics
What You Need
⦁ Bilingual fluency in Spanish and English (written and spoken)
⦁ Bachelor’s degree
⦁ 1–5 years of sales experience; healthcare admissions or similar experience is a strong plus
⦁ Proven track record of meeting or exceeding performance targets in a sales or admissions role
⦁ Hands-on experience with Salesforce (or another CRM)
⦁ Ability to work a shift-based schedule as outlined in the application
⦁ Strong multitasking skills and comfort operating in a fast-paced, high-volume environment
⦁ Familiarity with HIPAA and comfort discussing sensitive mental health topics, preferred
⦁ Experience working with adolescents and young adults in a mental health context is a plus
⦁ Proficiency with Microsoft Office and Google Suite
Benefits
⦁ Full-time, remote role with a clear mission in behavioral health
⦁ Target base salary range: approximately $54,000–$60,000 per year
⦁ Performance-based bonus potential; total target cash compensation: approximately $66,000–$84,000 per year
⦁ Comprehensive benefits package for full-time employees (health, vision, dental, and more per employer details)
⦁ Mission-driven culture with growth opportunities in a rapidly scaling organization
High-impact, bilingual remote admissions roles with strong earning potential do not stay open for long.
If you’re ready to turn your language skills and sales experience into real change for families seeking care, this is a role worth jumping on.
Happy Hunting,
~Two Chicks…