At U.S. Bank, we’re passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country’s most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job Description
Provides operational support to Personal Trust relationship management staff. Primary job duties include supporting e(Signature) and document review for the account onboarding team, along with projects to support as needed. Ensures that requests are completed timely, accurately and in compliance with standard policies. Ensures that customers receive quality service for all personal trust operational activities supported. Adheres to corporate policies and procedures, and complies with applicable laws and regulations.
Important Note: If the successful candidate is located in Cincinnati, OH or Saint Paul, MN the role will be hybrid. If the successful person is outside of the primary locations, then the role is open for a fully remote working model.
Basic Qualifications
– High school diploma or equivalent
– Five or more years of experience in accounting/financial transactions and customer service activities
Preferred Skills/Experience
– Thorough understanding to handle all functions supported in the work group/department
– Excellent interpersonal, verbal and written communication skills
– Proven client service and problem resolution skills
– Proficient computer skills, especially Microsoft Office applications
– Ability to manage multiple tasks and deadlines simultaneously
– Ability to identify and resolve exceptions and to interpret data
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That’s why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most – your family.
EEO is the Law
Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $23.22 – $30.96 – $34.06Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.