Job Details
Description
About The Princeton Review: The Princeton Review/Tutor.com is a leading tutoring, test prep, and college admission services company. Every year, it helps millions of college- and graduate school–bound students achieve their education and career goals through online and in-person courses delivered by a network of more than 4,000 teachers and tutors, online resources, and its more than 150 print and digital books published by Penguin Random House. The company’s Tutor.com brand is one of the largest online tutoring services in the U.S. It comprises a community of thousands of tutors who have delivered more than 22 million one-to-one tutoring sessions. The Princeton Review is headquartered in New York, NY. Follow the company on LinkedIn, YouTube and Instagram.
Summary of Position: The Institutional Administrative Data Associate for The Princeton Review and Tutor.com will be responsible for the accuracy and completeness of information in our Salesforce CRM.
Major Responsibilities:
● Oversee adherence to standard nomenclature, categorization, and hierarchy of all records in Salesforce.
● Complete on-going audits of contact records in Salesforce, deleting outdated records, inserting new records, and de-duplicating our Salesforce database.
● Assist the Sales, Customer Success, and Marketing teams in creating new, accurate records within the system.
● Systemically organize Salesforce accounts according to market and territory, while completing missing yet required information.
● Systematically organize accounts in our proprietary Customer Service Tool to align them with accounts in Salesforce.
● Input special contracting provisions, as provided by our Legal team, onto appropriate account records in Salesforce.
● Format incoming contact lists for accurate upload into Salesforce.
● Triage and organize shared email inboxes as assigned.
● Execute or assist with other administrative requests from the Institutional Business Unit as required.
● Follow proper procedures for deleting personal information upon request of individual users per Corporate Privacy Policies and state laws, as directed by the Legal Team.
● Additional tasks as needed.
Education, Background, Experience & Qualifications:
We are most interested in a candidate’s ability and eagerness to learn new skills quickly and who exhibit a strong understanding and affinity to logic and details.
● Must be available during regular business hours to work a set schedule.
● Experience using Salesforce or similar CRM is a plus.
● Adept at using Excel for data entry and data preparation.
● Must be extremely detail oriented, prone to checking every last number and data point.
● Ability to interface professionally and effectively with many personality types from various departments including senior management, sales and service, marketing, legal team, and accounts receivables.
● Work quickly, independently and remotely with an ability to adapt to changes in priority as needed.
● Must have reliable high-speed internet connection from an environment conducive to video conferencing or VOIP calls on a regular basis.
● Willing to put in extra time during our busiest season (June & July) with the understanding that flexibility will be reciprocated.
• Eager to learn through video lessons, knowledge bases, internet searches, documented standard operating procedures and hands-on practice.
Wage: $25/hour, estimated 15-20 hours per week.
The above represents the expected hourly wage range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
The Princeton Review is an equal employment opportunity employer. The Princeton Review’s policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, marital status, disability, military status, genetic information, or any other basis protected by applicable law. The Princeton Review also prohibits harassment of applicants or employees based on any of these protected categories. It is also The Princeton Review’s policy to comply with all applicable laws respecting consideration of unemployment status in making hiring decisions.
