Employer: Health Advocate
Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate’s supervisors are promoted from within the company.
Responsible for performing a variety of clerical support functions for assigned department while adhering to department policies and procedures; provide clerical support to department which may include data entry, faxing, copying, distributing, and filing material; conduct inventory and maintain office supplies, as necessary; generate reports as requested
Location: Remote
MAJOR JOB ACCOUNTABILITIES
Clerical Support Functions
- Perform a variety of clerical support functions for assigned department while adhering to department policies and procedures
- Provide clerical support to department including data entry, faxing, copying, distributing, and filing material
- Prepare routine correspondence, memorandums, envelopes, labels, etc.
- Receive, sort and deliver telephone messages, mail, and reports to appropriate departmental staff
- Prepare and track incoming and outgoing courier packages
- Greet visitors to the department and provide additional information to general inquiries
- Run errands and respond to requests from departmental staff
- Respond to e-mail communication in a timely manner
- Assist in scheduling meeting for departmental staff
Inventory and Maintenance Functions
- Conduct inventory and maintain office supplies, as necessary
- Maintain all copy related supplies (e.g., copy paper, toner, etc.)
- Ensure all departmental copy and fax machines are filled with paper, reloading as necessary
- Report equipment issues or repair requests, ensuring a service call is placed to appropriate individual
- Ensure resolution of all copy related repairs and follow-up as required Report Preparation – Generate reports as requested
- Conduct research and compile data for report preparation
- Prepare reports, identify and resolve discrepancies
- Distribute reports as requested by supervisor
Team Interfaces/Customer Service
- Establish and maintain a professional relationship with internal/external customers, team members and department contacts
- Cooperate with team members to meet goals or complete tasks
- Provide quality customer service that exceeds customer expectations and improves level of service being provided
- Treat all internal/external customers, team members and department contacts with dignity/respect
- Escalate to supervisor any situation outside the employee’s control that could adversely impact the services being provided
Related Duties as Assigned
- The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
- Consequently, job incumbents may be asked to perform other duties as required
- Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
- Please contact your local Employee Relations representative to request a review of any such accommodations
MINIMUM QUALIFICATIONS
Applicant for this job will be expected to meet the following minimum qualifications.
Education
- High school diploma or GED required.
Experience
- Minimum one year general clerical or customer service experience required.
Other
- Basic knowledge of MS Office including Word, Excel, and Outlook required