If you’re detail-obsessed, good with invoices, and you like being the person who keeps enrollments, payments, and compliance from turning into a dumpster fire, Frontdoor (2-10 Home Buyers Warranty) has a remote coordinator role built for that.
About Frontdoor
Frontdoor supports homeowners with repair and maintenance solutions through brands like American Home Shield and its digital Frontdoor app (including Streem video tech). They work with a large network of pre-qualified contractors and handle millions of service requests annually, helping homeowners manage unexpected breakdowns without financial whiplash.
Schedule
- Full-time, remote (Virtual, USA)
- Non-exempt (hourly)
- Pay range: $16.63/hr to $20.00/hr (depends on experience, skills, and location)
- Travel: May travel to local events as needed
What You’ll Do
- Deliver strong customer service to internal and external customers
- Prepare and audit invoices sent to external customers
- Reconcile payments (overpayments/underpayments)
- Enter and process enrollment forms and validate accuracy
- Audit home enrollments for risk management and eligibility requirements
- Follow up on incomplete/incorrect applications to resolve issues and protect revenue
- Audit payments to ensure funds are applied correctly to enrollments
- Digitally file enrollments and payment documentation
- Manage and input metadata for homeowner warranty transfers
- Coordinate with stakeholders to meet SLAs and deadlines
- Manage shared inbox tasks: research, gather documentation, confirm enrollment standards are met
- Document customer interactions clearly and consistently
- Handle additional duties as assigned
What You Need
- Associate degree (required)
- 2+ years accounting and office work experience (3+ preferred)
- College-level writing and strong verbal communication
- Fast, accurate data entry and strong attention to detail
- Critical thinking and the ability to de-escalate and resolve escalated issues
- Strong multitasking and priority management
- Proficiency in Microsoft Word, Excel, Outlook, and Teams
- Invoicing and/or billing experience
- Team-first mindset, strong work ethic, customer-centric approach
Benefits
- Medical/pharmacy, dental, vision, life, and disability insurance
- Wellbeing programs (including weight loss and smoking cessation support)
- 401(k) with company match
- Employee stock purchase plan
- Some roles may include additional rewards/incentives (discuss with recruiter)
If you’re steady, accurate, and can keep the money and the paperwork telling the same story, this is a clean fit.
Happy Hunting,
~Two Chicks…