- Works high volume customer collection calls and/or correspondence to collect delinquent customer balances on an assigned customer portfolio
- Collections of disputed/unauthorized customer deductions
- Provides customer service regarding collection issues as it pertains to anything that a customer requests or needs to ensure payment of past due balances.
- Work and continuously monitor the order release queue where customer orders stop for review
- Ensures monthly reporting to direct supervisor with full participation in monthly aging meetings to review the status of the past due balances and aging credits for all accounts within the assigned portfolio.
- Prepare final demand letters and/or work out payment plans for customers with delinquent balances as appropriate. Coordinate the placement of accounts to 3rd party collection agencies on an as needed basis.
- Prepares customer account statements on a monthly basis.
- Processes AR transactions including offsets of debits and credits, offset on account payments against open invoices, etc.
- Performs other assigned tasks and duties necessary to support the ITC Department including supporting internal and external audit requests
- Maintain the integrity of the customers accounts and the reporting requirements of the company
IDEAL CANDIDATE ATTRIBUTES
- 3-5 years of high volume Accounts Receivable and corporate collections, preferred.
- Self-starter that works well in a fast paced environment with firm deadlines; results oriented
- Ability to work in a heavily metric driven organization
- Strong customer service and communication skills (both written and verbal)
- Strong interpersonal and analytical skills
- Strong follow up skills and strong sense of urgency
- Strong attention to detail and documentation, goal oriented with sound problem solving skills.
- Possess process improvement mindset with a desire to consistently look for ways to improve efficiency and service
- Accountability and reliability
- Proficient in Microsoft Word and Excel
- Perform multiple tasks effectively and adapt to a changing environment
- Able to work both independently and as part of a team
- SAP or other mainframe experience preferred
