Accounts Receivable Specialist

Job Details
The WebPT Accounts Receivable (AR) Specialist will be responsible for the follow up efforts for claim payment. The ideal candidate is able to analyze accounts regularly to identify collection opportunities and resolve billing issues. This includes managing insurance outstanding balances.

What You’ll Be Doing As A Part of Our Team

Be an advocate for our Members by completing monitoring and resolving claim denials and/or low insurance payments.
Work the aging accounts and collect pending receivable payments from insurance companies.
Prioritize and effectively communicate.
Work with the team to achieve and maintain key AR benchmarks.
Meet Productivity Goals.
Regularly review accounts and prepare information for the collection agency, correcting and resubmitting claims to third-party payers when necessary.
Check each insurance payment for accuracy, including contract-discount compliance.
Review patient bills for accuracy and obtain missing information before identifying and billing secondary and tertiary insurances.
Call insurance companies to settle payment discrepancies or investigate unpaid claims within the standard billing cycle timeframe.
Research and resolve accounts.
Provide additional education back to team members on Member specifics or payer guidelines.
Adhere to all HIPAA guidelines and regulations keeping all of the data in our system safe and secure.
Reliable and punctual in reporting for work and taking designated breaks.

What You Should Have to Qualify

Making decisions, problem solving, and a knack for finding solutions are key in this role.
Ability to resolve payment issues and effectively follow up with insurance companies.
Knowledge of insurance guidelines, especially those associated with Medicare and Medicaid as well as ICD-10 and CPT codes.
Maintain focus with interruptions.
Critical and analytical thinking skills to help resolve billing issues and collect payments.
Top-notch memory and confidentiality in all situations.
Be passionate about quality customer service.
Be able to perform in all forms of communication (i.e., phone and email). You’ll be interacting with insurance companies and patients regarding accounts, past due balances, unpaid claims, and other billing-related items. Strong communication skills are a must.
Be fluent in billing language and comfortable with AR software.
Meet weekly metrics by working the required number of accounts per day, which includes working denials, sending appeals, communication with our members and patients.
Two years of experience in full-cycle medical billing or schooling.
Three years of customer service experience.
Healthcare compliance and terminology knowledge.

Ideally, You Would Also Have These

Experience in physical therapy billing a plus but not required. Other areas of billing, such as orthopedics, chiropractic, or any specialty medicine.

Culture is at our Core

Service: Create Raving Fans
Accountability: F Up; Own Up
Attitude: Possess True Grit
Personality: Be Minty
Work Ethic: Be Rock Solid
Community Outreach: Give Back
Health and Wellness: Live Better
Resource Efficiency: Do Más With Menos

About Us

Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.

Company Perks

Ample Time Off for fun and rest
Work from nearly anywhere in the US
WFH supply budget
Time Off to make an impact through volunteering
Multiple Employee Resource Groups (ERGs)
Health, Dental, Vision, 401k, HSA, any many other benefits
Authenticity and Acceptance



Customer ServiceIntermediate
Medical BillingIntermediate

3 years: Customer service experience
2 years: Full-cycle medical billing experience or schooling