Be essential at Cars Commerce
At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.
No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challenge and Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.
But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we’re obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.
ABOUT THIS ROLE: Chicago IL/Remote
The AR Analyst is the central figure of responsibility in the successful management of Account Receivables balances. The primary responsibility of the AR Analyst is to establish and maintain communication lines with various customer departments that may impact the payment status of customers, thus impacting Accounts Receivable. The ideal AR Analyst will proactively identify and quantify credit risk issues and create solutions for the resolution of these items. The position requires excellent communication and negotiating skills, strong analytical skills, and advanced organizational and presentation abilities.
Additional duties include but are not limited to:
- Review and analyze 1250+ Dealer Customer AR accounts by making collection inquiries and efforts via phone, email and fax.
- Ability to proactively research any billing discrepancies causing the collection issue and make necessary corrections, including but not limited to: processing cancellation requests, issuing credits, applying misapplied payments and writing off debt when necessary.
- Communicate to customer in a professional manner
- Work closely with Sales to escalate and communicate the collection issues and communicate the resolution to Sales
- Thoroughly document all contacts on each account
- Responsible for meeting weekly, monthly and quarterly collection goals on assigned accounts.
- Prepare credits and/or billing corrections per established company guidelines
ACCOUNTABILITY AND DECISION MAKING:
- Responsible for managing all aspects of the Accounts Receivable accounts assigned in accordance with the Company credit and collection guidelines and policies.
- Responsible for communicating to the respective departments the root cause for collection issues that are related to billing discrepancies, product performance issues, sales issue, etc.
- Ability to provide resolution to collection issues to Management
- Ability to quickly identify accounts at risk proactively before delinquency become inevitable
INTERNAL AND EXTERNAL CONTACTS:
- Communicate with external customers in a professional manner at all times to determine the root cause for the collection issue.
- Communicate with Sales to inform issues with their accounts and provide resolution
- Communicate collection issues due to internal process/training or product issues resulting in collections issues so the issues are addressed in a timely manner
Required Skills:
- Excellent verbal and written communication skills
- General knowledge of accounts receivable
- Knowledge of internet and email protocols
- Ability to learn various systems used to document collection efforts (Salesforce, Psoft)
- Ability to meet monthly AR goals as provided by Management
- Ability to analyze AR account trends and proactively resolve any collection issues
- Knowledge of Microsoft Office (Excel and Word) program
- Knowledge of G-Suite (Gmail, Sheets & Docs) program
- Knowledge of Peoplesoft preferred
Required Experience:
- 4 Year College Degree
- Ability to work in a fast-paced changing environment.
- 2 to 4 years of work experience required, in related area preferred
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#LI-SY #LI-REMOTE
In the spirit of pay transparency, we are excited to share the base salary range for this position which is not inclusive of bonuses, benefits or other forms of compensation that the position may be eligible for. If you are hired at Cars Commerce, your final base salary compensation will be determined based on factors such as skills and/or experience. If the salary range is close to what you’re seeking, then we encourage you to apply and learn more about the total compensation package for this position.
Salary Range
$39,000 – $46,800 USD
Our Comprehensive Benefits Package includes:
- Medical, Dental & Vision Healthcare Plans
- 401(k) with Company Match + Immediate Vesting
- New Hire Stipend for Home Office Set-Up
- Employee Stock Purchase Program
- Generous PTO
- Refuel – a service based recognition program where employees receive additional paid time away to learn grow and reset
- Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day
- Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages!