Create manual payment batches in accordance with departmental policies and procedures to resolve aged checks.
• Manually associate open checks to available payment batches with 99% accuracy.
• Monitor frequency of carrier payments and notify account team or data management when off cycle.
• Resolve processing issues timely for assigned workload:
• Upload bank files and monitor for exceptions. Contact bank or account team as needed to resolve issues.
• Research and request missing remittance through retrieving data from carrier online portals, working with Payer Relations Team, or calling the carrier to request paper form.
• Perform routine file maintenance including but not limited to setting up new stores, carriers or processing rules based on direction given by account team or manager.
• Monitor exceptions to initiate action for missing store or carrier information.
• Confirm set up of bank cross reference file using MICR line information from newly submitted payments by carriers.
• Follow HIPAA policies and procedures per company guidelines
• Performing special projects and other duties as assigned by management
