Take your insurance career to the next level while delivering exceptional client service.
About ReSource Pro
ReSource Pro is a trusted strategic operations partner to insurance organizations worldwide. With a global team of 10,000+ employees, we serve 1,800+ clients across carriers, brokers, and MGA segments. Our focus on people, process, technology, and data has helped us consistently maintain a +96% client retention rate for over a decade. Recognized 15 times by Inc. 5000 as one of America’s fastest-growing companies, we are proud to drive productivity, profitability, and innovation across the insurance industry.
Schedule
- Full-time, remote (US only; candidates must reside in the US)
- Training: 4 weeks, Mon–Fri, 10am–7pm CST (no time off during training)
- Post-training schedule: Mon–Fri, 12pm–9pm CST
Compensation
- $18.91 – $31.92 per hour, based on experience and location
- Quarterly bonus eligibility
- Shift differential & bilingual differential available
- Recognition and award programs
Responsibilities
- Respond to customer inquiries by phone/email, completing routine insurance tasks in the Agency Management System
- Assist with service requests (endorsements, certificates, quoting, application follow-ups) and document all work in company/client systems
- Support Account Managers and collaborate with offshore Service Delivery Teams on client work
- Build strong client and insured relationships to support retention and growth
- Train and mentor new Account Specialists on tasks and procedures; audit work as needed
- Identify opportunities to improve processes and provide feedback to leadership teams
- Ensure compliance with service-level goals, quality standards, and security policies
Requirements
- Bachelor’s degree in Business, Risk Management, Insurance, or related field
- Property & Casualty License highly preferred; ability to obtain within 30 days required
- 2–3 years insurance experience (personal, commercial, life & health, employee benefits, etc.)
- Strong written and verbal communication skills
- Proficiency in Microsoft Office (Word, Excel)
- Technological proficiency to navigate multiple systems
- Must reside in Mountain or Pacific Time Zone
Benefits
- Generous PTO plus paid holidays & floating holidays
- 100% employer-paid healthcare from Day 1
- Medical, dental, and vision benefits effective Day 1
- 401(k) with employer match, vested Day 1
- Growth opportunities in a global, expanding organization
- Focus on employee development and professional advancement
Why Join Us?
At ReSource Pro, you’ll join a growing global team dedicated to client success and innovation in the insurance industry. You’ll have the chance to make a real impact, collaborate with clients and colleagues, and enjoy day-one benefits and development opportunities.
Happy Hunting,
~Two Chicks…