Same collections lane as the standard Account Servicing Specialist, but bilingual. You’ll be the steady voice that helps customers get current, understand their account, and pick a realistic path forward without getting messy or disrespectful.
About Foundation Finance Company (FFC)
Foundation Finance is a fast-growing consumer finance company that partners with home improvement contractors to offer flexible financing. They’ve been Great Place to Work® certified since 2017 and offer strong day-one benefits.
Schedule
- Remote (must live in one of these states): AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, WI
- Requires: two evening shifts per week (12pm–9pm CST and 10am–7pm CST)
- Requires: one Saturday shift every 5 weeks
- Phone-heavy work; deadline-driven; consistent attendance required
What You’ll Do
- Make outbound calls to past-due customers to resolve delinquency
- Identify and take ownership of delinquent or potentially delinquent accounts
- Research account details and choose the best resolution approach
- Take payments over the phone (including credit card payments)
- Offer relief options for hardship situations per policy
- Use internal resources to aim for one-call resolution
- Explain account basics clearly (interest, statements, and account questions)
- Help with overflow calls (disputes, recovery, first pay, bankruptcy)
- Support administrative tasks as needed
- Stay accurate under pressure and adapt to change as policies/processes evolve
What You Need
- Associate’s degree in a related field or equivalent relevant experience
- Bilingual (the posting doesn’t specify which language, but “bilingual” is required for this job)
- Strong computer skills (Word, Excel, internet, email)
- Professional phone presence + strong written and verbal communication
- Persuasion and negotiation skills with tact and diplomacy
- Strong typing skills and attention to detail
- Reliability, teamwork, and the ability to work under deadlines/stress
Benefits
- Pay range: $21–$23/hour
- Day-one health benefits (medical, dental, vision) + HSA/FSA options
- Day-one 401(k) with company match
- Paid, sick, and volunteer time off
- Paid parental leave options
- Employer-paid life and disability
- Wellbeing on Demand program
- Flexible work environment + casual dress code
(Eligibility may vary by status; some benefits may have waiting periods.)
If you’re bilingual and you can collect with professionalism and backbone, this is a strong fit. Apply.
Calm voice. Clear plan. Paid account.
Happy Hunting,
~Two Chicks…