If you love building long-term client relationships and keeping customers happy, this fully remote Account Manager role is right up your alley. You’ll be the main point of contact for a set of clients, making sure their needs are understood, met, and turned into long-term partnerships.
About ABC Legal Services
ABC Legal is the national leader in service of process, supporting law firms and businesses across the country with tech-enabled legal services. With offices in major markets and 30+ years in the industry, they combine deep legal ops experience with modern tools. You’ll join a growing remote team focused on delivering consistent, high-quality support to legal clients.
Schedule
- Full-time
- Monday through Friday
- Remote (United States)
What You’ll Do
- Build and maintain long-term relationships with assigned clients
- Communicate with clients regularly to understand their needs and priorities
- Help resolve client issues as they come up and track follow-through
- Act as the client’s internal advocate, coordinating with internal teams to get things done
- Deliver day-to-day, high-touch client service to maintain strong satisfaction
- Develop and grow key relationships across multiple accounts
- Look for ways to increase customer satisfaction, adoption, and retention
- Meet sales and growth goals with existing and new customers
What You Need
- 3–5 years of experience in Customer Support and/or Account Management
- Proven track record of improving client satisfaction, adoption, and retention
- Strong understanding of the account management lifecycle
- Experience working with SaaS or other business platforms
- Comfortable working cross-functionally with internal teams (product, ops, support, etc.)
- Strategic thinker who can spot patterns, propose solutions, and execute
- Strong written and verbal communication skills
- Team player who can collaborate and keep relationships strong
Benefits
- Starting pay: 20 to 25 dollars per hour
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off
- Seven paid company holidays
- Four floating holidays per year
- Life and AD&D insurance
- Long-term disability
- Health care and dependent care flexible spending accounts
- Employee Assistance Program
- Pet insurance
If you’re ready to own client relationships, keep customers loyal, and grow inside a stable, remote-friendly legal services company, this is a solid next step.
Happy Hunting,
~Two Chicks…