Strengthen client relationships and keep complex legal service programs running smoothly. You’ll own day-to-day success for enterprise accounts—solving issues fast, aligning teams, and driving retention and growth.
About ABC Legal Services
ABC Legal is the national leader in service of process with 30+ years of innovation and a nationwide footprint. Backed by modern tech and a fast-moving culture, the team partners with clients to deliver accurate, on-time results at scale.
Schedule
- Full-time, remote
- Monday–Friday
- Starting pay: $25.00–$30.00 per hour
What You’ll Do
- Build and maintain long-term client relationships across assigned accounts
- Communicate proactively to understand goals, surface needs, and remove blockers
- Resolve issues quickly; track requests and outcomes to ensure follow-through
- Act as the client’s voice internally, aligning product and operations to business outcomes
- Drive adoption, satisfaction, and renewals; identify expansion opportunities
- Partner with cross-functional teams; translate needs into actionable work (agile stories)
- Meet targets for retention, growth, and customer satisfaction
What You Need
- 3–5 years in Customer Support and/or Account Management (SaaS experience preferred)
- Proven record increasing client satisfaction, adoption, and retention
- Strong grasp of the account management journey and success metrics
- Experience with agile processes and writing development-ready stories
- Strategic thinker who spots patterns, proposes solutions, and executes to completion
- Excellent communication, presentation, and collaboration skills; team-first mindset
Benefits
- Comprehensive Medical, Dental, Vision
- 401(k) with 5% company match
- 10 paid holidays per year + referral program
- Competitive salary package and remote flexibility
Hiring is active—apply now to secure a spot on a high-impact client team.
Help customers win, and the renewals follow.
Happy Hunting,
~Two Chicks…