Build lasting client relationships and drive pipeline success in a dynamic lending environment.
About JMAC Lending
For more than 25 years, JMAC Lending has been delivering innovative lending solutions backed by exceptional service. We pride ourselves on a foundation of integrity, industry expertise, and competitive pricing for wholesale and correspondent lending. Our mission is to provide brokers and partners with the tools, resources, and support they need to grow their businesses while delivering outstanding client experiences.
Schedule
- Full-time
- 100% Remote (U.S.-based only)
- Salary: $60K–$72K + bonus opportunities
What You’ll Do
- Partner with clients, Sales, and Operations to ensure smooth loan processing from submission through closing
- Proactively manage pipeline movement and expedite loans at every milestone
- Review conditions for accuracy to minimize delays and improve efficiency
- Act as a liaison between clients and internal teams to identify and resolve loan-level issues
- Escalate concerns when needed while maintaining transparent communication and providing solutions
- Apply problem-solving skills to support clients and improve operational excellence
- Deliver consistent, disciplined follow-up and guidance to Sales teams and clients
- Build strong relationships with production, operations, and client teams to foster retention and satisfaction
What You Need
- Minimum of 2 years in mortgage processing or account management
- Bachelor’s degree (or equivalent experience)
- Strong knowledge of mortgage industry guidelines and policies
- Familiarity with LOS, Pricing Engines, and Underwriting Engines (Encompass experience preferred)
- Excellent written and verbal communication skills, with proven ability to explain business concepts clearly
- Highly organized, detail-oriented, and capable of managing multiple priorities under pressure
- Strong problem-solving, conflict resolution, and client service mindset
- Proficiency with MS Word and MS Excel
- Professional phone etiquette and ability to build rapport quickly
Benefits
- Medical, dental, and vision insurance
- Life insurance (basic and voluntary) and AD&D coverage
- Paid vacation and holidays
- 401(k) retirement plan
- Short-term and long-term disability coverage
- Family leave benefits
- Access to wellness resources
This is your chance to make a direct impact on client satisfaction while advancing your career with a trusted industry leader.
Happy Hunting,
~Two Chicks…