If you’re strong at keeping clients calm, aligned, and confident after the sale, this role is built for you. SmithRx is hiring an Account Manager to own client satisfaction and retention, starting at implementation kickoff and carrying the relationship through long-term success.
About SmithRx
SmithRx is a venture-backed health-tech company disrupting the PBM space with a next-generation platform focused on better pricing, better tools, and better service. Their culture is built around integrity, courage, and teamwork.
Schedule
- Full-time
- Remote (United States)
What You’ll Do
- Own post-sale client success, satisfaction, and retention for assigned accounts
- Build trusted relationships with client operational leadership and act as a strategic partner
- Create and maintain client success plans starting at implementation kickoff
- Deliver reporting and data outputs based on client and internal needs
- Understand customer business goals and operational challenges, then connect SmithRx value to those goals
- Lead cross-functional coordination to resolve escalated issues (internal + external partners)
- Support research and data work tied to escalations and resolutions
- Identify product gaps through business impact assessments and manage expectations
- Prioritize issues and assess attrition risk, ensuring mitigation plans are in place
What You Need
- 3–5 years of account management or relationship management in healthcare
- Working knowledge of commercial health insurance and pharmacy benefits strongly preferred
- Strong executive-level communication and stakeholder management skills
- Confident conflict resolution and mediation abilities
- Project management instincts across cross-functional teams
- Ability to work independently with a disciplined, proactive approach
- Customer-obsessed mindset with calm, solution-forward behavior under pressure
- Bachelor’s degree or equivalent experience required
Benefits
- Medical, pharmacy, dental, vision, life, and AD&D insurance
- Flexible spending benefits
- 401(k) retirement savings program
- Short- and long-term disability
- Discretionary paid time off
- Paid company holidays
- Wellness benefits
- Commuter benefits
- Paid parental leave
- Employee Assistance Program (EAP)
- Professional development and training opportunities
- Well-stocked kitchens in office locations
Happy Hunting,
~Two Chicks…