Employer: Travel Nurse Across America
Summary: The Account Manager Liaison is responsible for providing general office and clerical day-to-day support to the Account Managers, Sr. Account Managers and Client Services Directors. It is essential for the Account Manager Liaison to understand specific needs and requirements of each client to maintain accurate information in TAMS as well as other vendor and MSP platforms.
Detailed:
TNAA was founded in 1999 by people who believed they could change the travel nursing industry for the better. This vision, along with a culture of honesty, transparency, and unmatched customer service, continues to guide our growth. We are now one of the fastest-growing healthcare staffing firms in the country!
Our employees enjoy a fun, casual atmosphere where hard work is rewarded, and taking time to celebrate our success is a high priority. Our employees are also committed to our Core Values.
- Own Your Relationships: Engage others with clarity, transparency, and care.
- Obsess Over the Experience: Distinguish yourself by providing the best possible experience every time.
- Simplify the Process: Use your unique skills to make the complex easy.
- Defend Our Culture: Embrace and encourage the principles that define our company.
Here’s what you’ll be doing:
- Upload nurse profiles from the “Sub Hub” into the VMS/MSP platform. Special attention should be given to SimpliFi submissions.
- Assist in job order entry from the job scraper and/or email for all AM territories daily.
- Post, maintain, refresh, and delete job postings. Update job filled, Max files, and expired orders for AM according to schedule or as directed.
- Assist with providing additional items as needed for submitting nurse profile to facilities (e.g. credentials, licenses, and facility or vendor documents)
- Provide desk support to the Account Manager when there is a business need or during backup coverage
- Assist the AM or covering AML with submissions/file-vetting
- Act as a secondary contact between TNAA, Account Manager, and the client facility representatives as needed (e.g. facility system maintenance and nurse assignment confirmations)
- All other duties as assigned
Here’s what we’re looking for:
- High school diploma or equivalent
- 2 years of general office experience, required
- Proficiency in MS Word, Excel, Outlook, and Internet, required
- Ability to maintain effectiveness when experiencing changes in work tasks, required
- Excellent customer service skills, required
- Medical setting, staffing, medical sales or hospital experience, preferred
Compensation:
The base salary for this role is $21.63/hr – $22.65/hr with commissions opportunity. Final offer amounts are determined by multiple factors, including prior experience, expertise & may vary from the amount above.
Benefits:
TNAA offers a competitive compensation and benefits package that offers Medical, Dental, Vision, Life, and Long-Term Disability insurance plans that start the first day of employment. TNAA also offers short-term disability, accident insurance, critical illness, legal assistance, identity protection, pet coverage, a retirement plan with employer match, and a generous vacation plan that includes 8.5 paid holidays.
All remote positions (working full-time from home) must meet the internet connection requirements established by the TNAA IT Department to sufficiently perform the position responsibilities and use TNAA specific software and equipment. Your internet service cannot be provided by satellite and must meet one of the following:
- Direct wired connection to your modem
- A dedicated line
- Modem in the same room as equipment
- At least 20 Mbps Download Speed
OR
- Direct wired connection to your modem
- A shared line
- Modem in the same room as equipment
- At least 50 Mbps Download Speed
Visit speedtest.net to check your internet speed test. If you progress further in the interview process, you will be asked to provide your download speed results and to confirm that you meet TNAA’s internet connection requirements by completing an acknowledgment form.