If you’re the type who can spot what’s off in an account fast and clean it up without drama, this role is built for you. Zotec Partners is hiring an Account Investigator on the Refunds Team to help resolve credit balances with accuracy, speed, and strong judgment.
About Zotec Partners
Zotec Partners partners with physicians to simplify the business of healthcare through revenue cycle services and technology-driven solutions. With 25+ years in the industry and 900+ employees nationwide, they’ve built a people-first culture powered by innovators, collaborators, and doers.
Schedule
- Full-time
- Remote
- Goal-driven work with productivity expectations and deadlines
What You’ll Do
- Investigate patient accounts to determine whether refunds and/or adjustments are needed
- Resolve credit balances in a timely manner by analyzing account activity and documentation
- Work across all carrier types, including commercial and government payers
- Apply strong medical A/R knowledge to support accurate refund decisions
- Take on additional duties as assigned based on team needs
What You Need
- High school diploma or equivalent
- Ability to understand, analyze, and interpret medical billing documentation and data
- Physician billing experience in A/R, refunds, and/or payments
- Strong organization skills and clear written and verbal communication
- Strong problem-solving skills and attention to detail
- Ability to prioritize workload and consistently hit goals and objectives
- Ability to use discretion and independent judgment in daily work
- Team-first mindset with the ability to collaborate effectively
Benefits
- Remote work opportunity
- Supportive team of experienced professionals
- Autonomy in your day-to-day work with strong resources behind you
Roles like this move fast when they’re a good fit. If you’ve got the billing knowledge and the investigative mindset, jump on it.
Bring your sharp eyes, steady follow-through, and refund resolution skills and help keep accounts accurate and patients and payers handled the right way.
Happy Hunting,
~Two Chicks…