Fishawack
About the role:
Fishawack’s Account Executive supports the Account Team in ensuring client needs are met. This entry level account role is designed for learning the craft of client relationship management. The AE is responsible for day-to-day tasks and project documentation and must collaborate with multiple teams within the agency as well as outside vendor partners to deliver work that exceeds client expectations.
This person must be able to work in an ever-changing environment and must have a positive, can-do attitude. The AE must be detail-oriented and a proactive communicator and be motivated to take the lead on solving problems.
About Fishawack Health:
Fishawack Health (FH) is a leading global commercialization partner for the biopharmaceutical, medical technology, and wellness industries.
The future of health is fast-paced and complex, demanding a different approach. Established in 2001, our 1,300+ healthcare experts combine their knowledge and expertise across our 4 core disciplines Consulting; Medical; Value, Evidence and Access; and Marketing.
Working across the product and service lifecycle, together with our teammates in shared creative teams (Creative Studio, Editorial Services, Motion, Digital, Events, and Media) and Group Services, we engage our collective force to innovate and solve the complex healthcare challenges of today and tomorrow.
We live and breathe our five values in everything we do: We are authentic. We value difference. We play for the team. We own the challenge. We enjoy the journey. At Fishawack Health, we imagine a healthier world and build the connections to make it happen.
Responsibilities
- Maintains working knowledge of client’s business. Keeps account team informed of key business and category news and draws relevant insights and implications.
- Creates initial drafts of account-led documentation, such as scope documents, briefs, statements of work, agendas, and presentations
- Supports Account Leadership in scheduling client meetings and developing agendas, slides, and organizing the meeting details
- Ensures accurate follow-up on agreements in meetings, able to produce comprehensive call notes
- Reviews project and job materials during routing to ensure brand continuity and quality, including Med/Reg/Legal review process
- Anticipates and recognizes account team and/or client needs and actively addresses them.
- Builds a rapport with client and is seen as a go to person for basic client requests
- Participates in client and vendor partner conference calls
Characteristics
- Demonstrates strong prioritization and time management skills and can positively maintain momentum on multiple items at one time.
- Driven and possesses an eagerness to learn and a high level of accountability towards a quality work product
- Possesses a natural curiosity and desire to understand the business, customer insights, multichannel marketing and platforms
- Resourceful, able to independently and proactively solve problems
- Ability to communicate both written and orally in an organized and logical manner
- Strong interpersonal, verbal and written communication skills, specifically with team members across multiple locations
- Earns trust and builds relationships with agency staff, agency partners, and client contacts
Requirements
- Bachelor’s degree required
- 1-2 years of related industry experience, ad agency experience preferred
- Industry-related internship a plus
- Proficient with business software (MS Office) and online tools
- Strong multi-tasking and problem-solving skills, strong writing skills
- Ability to work in a deadline-oriented, fast-paced environment
What we can offer:
Fishawack Health aims to empower every employee to develop and thrive. We empower our team with the tools, skills, and support needed to think differently and to solve healthcare’s most complex challenges.
At the center of our people-led culture is our Career Experience team, whose mission is to provide every employee with a purpose-driven career. We also pride ourselves on our personalized learning approach to ensure you receive the training you need to help you grow within the company and take advantage of our global scale and scope.
We are committed to embedding diversity and inclusion in every aspect of our organization to encourage diversity of thought, inclusive behavior, and innovative solutions. As part of our commitment to building a healthier world, every employee is also encouraged to participate in our community engagement efforts, which support a wide range of healthcare programs and wellbeing causes worldwide.
We have offices in 19 city hubs across North America, Europe, and Asia, geared toward collaborating, training, socializing, and coming together as a global organization while maintaining and fully supporting flexible working practices. Our compensation and benefits package is benchmarked across the industry. We offer a generous company pension/retirement plan, private medical insurance, comprehensive employee wellbeing initiatives, compelling time-off policy, plus many other excellent employee benefits.
Reasonable adjustments:
We’ll consider any reasonable adjustments you’d like us to put in place in the interests of fairness and equal opportunities.