Absence Management Disability Analyst

Sr Ability Analyst – C409AN
You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you’ve landed in the right place.

Are you someone who likes helping others, especially in times of need? Do you pride yourself on finding solutions and solving problems, by being a good listener and critical thinker? This is your opportunity to give those passions and talents new purpose by applying them to meaningful work at The Hartford. The Sr Ability Analyst, primarily investigates claims to determine if the insured person qualifies for disability benefits and works with them on a treatment plan to return to work as soon as responsibly possible. The Sr. Ability Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements.

Location: Full Time Remote
Start Date: July 11th, 2022
Training Hours: 8:00 am – 4:30 pm your local standard time
Length of Training: 6 weeks
Work Hours After Training: Monday – Friday, Core business hours


Work with internal and external customers to retrieve and relay information relevant to absence management disability claims

Provide exceptional customer service using professional written and verbal communication skills

Gather information, make sound decisions and draw appropriate conclusions using critical thinking and mathematical aptitude

Utilize business acumen and technical expertise to make ethical decisions based upon a mixture of analysis, experience and judgment with management oversight

Maintain a dedication to meeting the expectations and requirements of internal and external customers

Help to create a positive team environment that achieves Group Benefit Claims Diversity and Inclusion initiatives and objectives


1+ years of experience providing quality customer service is required

1+ years of claims experience is a plus

Experience with medical terminology is a plus

High School Diploma/GED is required; Associate’s or Bachelor’s Degree is preferred

Strong organizational and prioritization skills

Exceptional problem-solving skills

Professional verbal and written communication skills

Detail-oriented with the ability to maintain a high-level of quality and accuracy, while meeting productivity targets in a fast-paced environment

Ability to thrive in a structured team environment

Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously

Training Requirements: As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course.

Additional Information:

For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Mifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.


The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$44,400 – $66,600