Job Summary: Create exceptional customer experiences. Create relationships with customers. Join a high-performing team. The Customer Service Advocate is an integral member of the Cigna Group Service Operations (CSO) muliti-disciplinary care team supporting complex customer inquiries in the Chat space. This role provides professional, courteous and friendly assistance to our customers and collaborates with internal business partners around the organization to resolve issues.
About The Cigna Group: Let us tell you a little more. We’re a global health service company dedicated to helping people improve their health, well-being and sense of security. But we don’t just care about your well-being, we care about your career health too. That’s why when you work with us, you can count on a different kind of career – you’ll make a difference, learn a ton, and share in changing the way people think about healthcare.
What You’ll Do
Help clients, customers and health care providers understand our business a little better. Topics like determination of payments and claims related to medical and dental procedures and office and hospital visit costs are common questions.
Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them the first time, every time.
Be an advocate for health and wellness. Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs.
Access regular development opportunities and mentorship as you train with the best team in the industry. We offer extensive, hands-on training and guided on-the-job trainings to ensure you’re successful here (and enjoy your job too!)
Interviews for this role will take place between April 10th-April 21st.
Training begins 05/15/2023 and will last approximately 13 weeks. Training is Mon-Fri from 10:00a-6:30p EST.
Work schedules post training will be determined by the hiring manager during training.
NOTE: The above is not intended to describe the general content of and requirements of this position and are not intended to be and exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent’s immediate supervisor.
What You Need to Do the Job:
High School Diploma or equivalent required, Associates or Bachelor’s degree preferred.
1+ years of customer service experience analyzing and solving customer problems required.
Intermediate proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) required; high level capacity to multitask independently on a computer.
Excellent written and oral communication skills. Ability to convey information to customers in a warm, clear, concise manner.
Exceptional organizational and time-management skills.
Demonstrate positive customer service behaviors.
Medical Terminology knowledge preferred.
Please note that after you successfully complete your application you will be required to take an assessment for this position. You will receive an email that will be sent to you with instructions on how to complete this. You will not be considered for the position if you have not completed the assessment.
This role is WAH/Flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to enter a Cigna facility.
