Daktronics
Responsibilities
Every day, in nearly 100 countries around the world, millions of people depend on Daktronics scoring and display systems for information and entertainment. Our displays provide vital travel information in airports and train stations and along highways. They advertise the price of gas, store specials, and more as you make your daily commute. They also enhance spectators’ experiences at sporting events of all kinds, from Little League to the major leagues.
Learn more About Daktronics!
Position is located within a home office.
What you will do Essential Responsibilities:
When you join our team as a Services Admin you will be handling requests from our customers as well as our employees. You will connect with customers online to answer questions, process orders, and update data in our service system. In this role your goal is to offer an effortless experience for customer as we strive to have customers for life’.
- Handling a subset of customer queries and questions through the service system.
- Process basic customer request and data entry and following established process for quoting, case closure, accounts receivable, customer contact clean up, and other high-volume activity.
- Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information.
- Follow established processes and procedures and follow company policies.
- You will work in a fast-paced team environment and work with many people across the business.
Learn and succeed as part of a team
This is a high-energy environment where you will work as a team to help customers. We will provide the tools needed to be successful in this role. You will handle a wide range of customer service interactions, understand the customer’s needs, and make sure everything goes smoothly. We will work and learn as a team.
Qualifications
- Applicants must be 18 years of age or older.
- Prefer Associate degree or higher, will consider HS Diploma with related experience.
- Exceptional customer service and multitasking skills.
- Attentive and fast learner with high organizational skills and exceptional written and oral communication skills.
- Able to work remotely with internet access.
- Ability to successfully participate as a member of a team.
- Ability to work with minimum supervision.
- Regularly and reliably work the scheduled hours. Ability to work overtime when workload requires.
- Highly competent computer skills, advanced knowledge of Microsoft Office Suite.
- Fluent in English, written and verbal.
- Ability to meet all workplace safety requirements, which includes following safety protocols related to COVID-19.
- Daktronics does not sponsor, renew, or extend immigration visas for this position.
