The Standard
At The Standard, you’ll join a team focused on putting our customers first.
Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.
We offer a caring culture where you can make a real difference, every day.
Ready to reach your highest potential? Let’s work together.
Job Summary:
- Monitor, process, report and document a variety of transactions including but not limited to suspense, adjustments, premium receipt, invoicing, deduction requests, reversals, reposts and delinquencies.
- Coordinate with other business areas to ensure accurate premium processing, reporting, billing, and fee disclosure.
- Perform research as needed in support of reconciliations and adjustments.
- Prepare and create monthly bills for alternately billed groups.
- Act as a resource for external and internal business areas on process, procedure, and systems.
- Implement billing and delinquency operations to maximize effectiveness and accuracy.
- Audit the accuracy of billing and delinquency information entered in the system and monitor operation of the billing system.
- Develop solutions to billing and delinquency issues and work with systems design to implement system and process enhancements.
- Work on special projects with management.
- Proactively communicate sensitive and /or confidential policy and billing information, as well as providing solutions in a clear and effective manner to policyholders, producers, third party administrators, field force and home office staff based on Generally Accepted Accounting Principles (GAAP), federal regulations, contractual provisions, and other related policy information.
What You’ll Do / Key Responsibilities
As the Policy Holder Services Billing Analyst, you will interface with our customers and document a variety of transactions including but not limited to suspense, adjustments, premium receipt, invoicing, deduction requests, reversals, reposts and delinquencies.
A large part of this role involves data entry and an analytical eye: payments, payment statuses, debits, and credits. Research will go hand-in-hand with this in that you will go through the lines of data to show support of reconciliations and adjustments.
Showcase your top-notch customer service skills as you interact with field offices, brokers, collection vendors, policy holders, sales, and underwriting. Answer the most complex inquiries in a professional and expeditious manner. Act as a resource for external and internal business areas on process, procedure, and systems.
Your desire to look for inefficiencies and suggest improvements on this will be highly sought after. In a busy, fast-paced environment, process improvement will be key to staying sharp. Ability to write a Macro is a plus.
The Skills & Background You’ll Need
- Strong attention to detail
- Applies creative analysis and problem solving to create and/or interpret complex customized spreadsheets and billing documents
- Strong customer facing presentation skills and oral/written communication skills
- Develop and maintain effective working relationships by utilizing responsive communication and flexible problem resolution
- Extensive knowledge and understanding of how contract and billing provisions are interrelated to each other and the coverage features
- Assists with making decisions on recommendations for new processes or procedures
- Advanced skills in Microsoft Excel and Microsoft Word
- Education: HS Diploma or GED required, Bachelor’s degree preferred.
- Experience: Typically requires 5 years accounting or financial experience
Traits of a Successful Candidate
In addition to hiring against the job responsibilities and requirements, our successful candidates clearly demonstrate the following key characteristics in their work:
- Analytical eye and detail-oriented
- Curious and driven to acquire new skills autonomously
- Collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.
What You’ll Get From Us
- Strong, competitive benefits package
- A culture invested in the personal & professional growth and development of each team member
#LI-Remote
Please note – the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.
- Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.
Salary Range:
19.95 – 29.21
