Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you’re part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.
Are you looking to join a new team? Are you organized and analytical? Do you define a good day by the number of people you help? If you meet these qualifications, we want you as a part of the BenefitEd Team. BenefitEd is the industry leader offering education benefit solutions to employers. We assist in providing a benefit that can help define culture for an employer. The Support Specialist is an integral part of our team and fulfills a number of key roles related to customer service, operations, lead generation and reporting.
JOB RESPONSIBILITIES:
- Primary responsibility for working with tuition reimbursement clients and account managers to process and work through tuition applications and reimbursement requests.
- Provide superior customer service to the employees of BenefitEd’s clients through email, phone, and chat support.
- Assist in monthly operational activities such as working with student loan servicers to verify accounts, working with refunded payments, and assisting accounting with customer related questions.
- Provide superior customer service in assisting the account managers with needs of clients.
- Assist the executive team in optimizing and innovating how BenefitEd processes tuition applications and requests
- Become an expert at navigating BenefitEd’s Platform
- Participate in special projects or committees and other related duties as assigned by team
Pay for this position is $16.82-$21.63/hr
Experience with customer service, student loans, CRM, and reporting is preferred.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
- An attitude that exudes confidence and passion.
- Strong interpersonal and communication skills to effectively work in a professional manner.
- Self-driven and self-directed.
- Ability to work as a team player and establish good rapport with co-workers.
- Very detail oriented with excellent prioritization, organization and time management skills.
- Ability to multi-task and complete projects under high pressure deadlines and stressful situations.
- Strong analytical and problem solving skills.
- Strong knowledge of BenefitEd.
- General computer skills including Microsoft Office applications, e-mail, and Internet.
