What Is Aspirion?
Aspirion is an industry-leading provider of complex claims management services. We specialize in Complex Denials, Motor Vehicle Accidents, Worker’s Compensation, Veterans Administration and Tricare, Out-of-State Medicaid, Eligibility and Enrollment Services, and Aged AR recovery. Our employees work in an environment that is both challenging and rewarding. We ask a lot out of our team members and in return we offer flexibility, autonomy, and opportunities for advancement. We appreciate in-person interaction but support remote work for our employees. As we are committed to growth within the revenue cycle industry, we offer the same growth to our employees.
What Do We Need?
We are looking for a Quality Assurance Specialist to provide consistent, professional review of completed work processes. A Quality Assurance Specialist ensures all standards are followed to ensure work is completed according to the established best practices. The QA Team delivers regular reporting to demonstrate overall quality of work, recommend recurrent training topics, and identifies high-risk areas needing additional research. Reporting includes regular communication with all levels of staff and may include 1:1 coaching.
What Will You Do?
Partner with Operations Managers to ensure relevant processes are documented, current, and referenced with all coaching
Partner with Operations by reinforcing workflow processes
Work with Quality Manager to identify high-risk areas that may compromise Aspirion’s success
Partner with Training Specialists to ensure Learners receive timely feedback during the new hire training cycle
Work independently and follow Quality Department guidelines
Provide thorough feedback on all non-conformances and coaching, as needed
Regularly participate in calibration sessions with Operations Leaders to align understanding of processes and scorecards
Seek opportunities that support an environment of teamwork and continuous improvement
Deliver thorough, timely reporting of non-conformances, trends, and recommended recurrent training topics
Regularly participate in cross-training opportunities and continuing QA education
What Will You Provide?
Strong interpersonal, written, and oral communication skills
Effective time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Track record of high performance in quality and production
Proficient with Microsoft Office Suite or related software
Ability to successfully complete cross-training of an additional line of service within the first 6 months
Education and Experience Qualifications
Associate degree or 12-months experience in an auditing/QA related field (required)
Minimum one year-experience in claims processing or medical billing; preferably in an Aspirion line of service – MVA, WC, VA/Tricare, etc. (required)
Experience facilitating in-person coaching or documenting results for reporting purposes (preferred)
Certified Quality Auditor (CQA) certification from an ANSI certified organization (preferred)
At Aspirion we invest in our employees by offering unlimited opportunities for advancement, a full benefits package, including health, dental, vision and life insurance upon hire. Matching 401k (4%), competitive salaries, and incentive programs also included.