Representing clients on a variety of projects via inbound/outbound telecommunication.
This is your opportunity to join Ashfield, represent a top biotechnology company.
What’s in it for you?
Competitive compensation
Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions
Competitive environment with company wide recognition, contests and coveted awards
Exceptional company culture
Recognized as a Top Workplace USA 2021
What will you be doing?
Maintain excellent quality standards for all client programs; adhere to program guidelines. Accurately transcribe and data enter information required by individual programs and correctly capture in specific program databases.
Adhere to all company policies and Standard Operating Procedures.
Display flexibility within department to maximize utilization.
Exhibit highly effective transcription and data entry skills meeting or exceeding productivity expectations.
Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
Manage day to day activities of patient and health care provider support requests and deliverables across multiple communication channels i.e. Fax, Chat, eMail, etc.
Perform intake of cases and capture all relevant information in the Case Management system
Ensure all support requested is captured within the Case Management system and routed to appropriate next step using decision tools and reference guides
Ensure timely and accurate processing of requests including reviewing source documentation
Escalate complex cases, when appropriate
Maintain excellent quality standards for all client programs; adhere to program requirements and guidelines.
Accurately transcribe and document information received via form into client databases
What do you need for this position?
High School Diploma required
Bachelor’s degree or equivalent work-related experience preferred.
Excellent verbal, written and listening communication skills.
Knowledge of reimbursement mechanisms for medical and pharmacy benefits, patient access processes and patient assistance programs: operational policies and processes preferred.
Proficiency in reviewing intake documents thoroughly and entering information in database with little to no errors.
Proficiency with Word and Excel
Analytical thinking, problem solving and decision making.
Ability to multitask and manage multiple parallel projects with strong time management skills
About Ashfield Engage
Ashfield Engage, part of Inizio, is a global leader in commercialization services for the healthcare industry. We partner with our clients across Commercial, Patient Solutions, Medical Affairs, Market Access, and Event Experiences to build creative, scalable and tailored health solutions that are executed flawlessly, to deliver positive outcomes for patients.
Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
