Chat Customer Service Agent
Customer Service
About Us
At Sitel Group®️ we deliver leading CX solutions to global insurance clients that offer their consumers an array of products including life, property and casualty, long-term care, retirement planning, investments, roadside assistance and warranty one of the largest global providers of customer experience (CX) products, we invest in YOU by covering the cost of your insurance license, so that you can provide support to customers of some of the world’s most well-known insurance brands.
This is a great opportunity for you to learn, lead, and grow. We invest in our people by providing paid training and the opportunity to take the multi-state insurance license. Grow with us! All our calls are inbound calls only- no cold calling.
At Sitel, our talent is our strategic differentiator. By bringing a diversity of perspective through our people and ideas, we create an environment of support and learning where all of our differences are valued. Sitel is proud to be an Equal Opportunity workplace
Required qualifications, skills and experience :
Must have a Highschool Diploma (or GED)
Ability to use a dual-monitor PC with several tools and systems for an extended period of time
Comfortable supporting customers and interacting with peers in a technology-driven environment
Availability to work a full-time schedule (includes variable shifts such as morning, nights, weekends, and applicable holidays)
Nice to have (but not required):
Experience supporting customers through chat, email, and phone communications
Previous contact center experience
History with payment processing systems and financial services
Job Summary
Join the Sitel Group Team by assisting our Tax Software line of business as a Chat Agent! This position focuses on driving customer interactions through inbound & outbound chat / email communications. This is a Seasonal (Temporary) position and is Virtual-Work at Home.
Drive customer support through digital communication – chat & email – using various channels and tools
Respond to customer inquiries with a focus on providing a solution to the specific issue
Help customers understand the services offered and discover which features will benefit their needs
Troubleshoot access to online services through password resets
Meet or exceed performance expectations in regard to customer satisfaction and other related metrics / KPIs
About the Benefits
Pay: $15/hr
• Employee Assistance Program (EAP)
• 100% Paid Professional Training
• Employee discounts
• Referral bonuses
• SitelFit wellness program
• Educational benefits
Your Impact at Sitel Group®
We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.
• GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
• BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
• WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
• GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
• MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people’s innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group.
As a trusted global employer, we’ll create the best match for you based on your experience and preferences, including full time daytime and evening shifts. After applying*, you’ll complete our video interview where we’ll get to know each other better. Be sure to look for an email from [email protected] for your personal link. After you complete your interview, our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set. Sitel Group®️ has more than 20 years of experience hiring for our customer support roles – our modernized application technology benefits our customers and you!
