Overview
The Order Processor is responsible for processing billing and shipping all software orders efficiently and accurately while providing excellent customer service to internal and external employees.
What you will be doing
Utilize internal workflows to review customer purchase orders, revenue recognition documentation, and contracts to ensure information is correctly displayed for billing
Input all information from order information form into billing system; ensure appropriate accounting deferral, billing, and licensing rules are being followed
Understand the various licensing processes of the licensing application including active modules, non-chargeable modules, special license tracking forms, providing codes to customers and following up on licensing email inquiries.
Provide billing support to team members
Provide resolution and follow-up to licensing inquiries from internal and external clients
Assist with updating assigned procedures documentation to ensure information is current; make sure new processes are timely and accurately documented
Provide timely communication regarding any issues or trends identified to more experienced team members or leadership as needed
Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy
What will make you successful
High School Diploma
Proficient with Microsoft Windows and Microsoft Office Suite
Highly detail-oriented, conscientious and able to work independently
Good critical thinking and problem solving skills
Proven ability to multi-task effectively and produce accurate, timely results in a fast-paced, constantly changing environment
Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
Good interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
Capable of identifying and completing tasks independently with a sense of urgency and ownership
Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
Based on Colorado law, the following details are for Colorado individuals only: Colorado base salary range: $40,000 – $53,000 and eligible for bonus and benefits.
What you can expect next
Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
