Employer: UnitedHealth Group
job description:
For those who want to invent the future of health care, here’s your opportunity. We’re going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life’s best work.(sm)
Utilization Management Coordinators work in an inbound provider call queue.
Work Schedule: Schedule for this role is: Monday Friday 10:30AM CST 7PM CST.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Data collection in a provider facing role; input into multiple documentation systems
- Coordinate information to clinical team partners
- Provide behavioral health benefit education
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High school degree required and 4 years of experience in social work, psychology or related field OR
- Bachelor’s degree with limited experience in social work, psychology or related field
- Ability to work from Monday Friday 10:30AM CST 7PM CST
Preferred Qualifications:
- Managed care experience
- Bachelor’s degree
- Casework experience at hospitals, social service agencies or community mental health centers
- Medical/Behavioral setting experience (i.e. hospital, managed care organization, or joint medical/behavioral outpatient practice)
- Dual diagnosis experience with mental health and substance abuse
- Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
- Experience working with low-income populations
- Experience working with the aged, blind or disabled
- Proficient use of computer, including internet searches and MS Office applications
- Strong spelling and highly legible handwriting; type 30-40+ wpm accurately
Soft Skills:
- Strong oral and written communication skills specifically telephone skills
- Demonstrated effective organizational skills and scheduling skills as observed in day-to-day work
- Excellent customer service skills
- Excellent interpersonal and problem-solving skills
- Attention to detail, as observed in day to day work
- Working knowledge of community-based resources and services are desirable
- Creative problem-solving skills with the ability to use community and network resources to meet members’ needs
- Excellent time management and prioritization skills
- Must demonstrate flexibility, ability to follow through on all tasks in a timely fashion, good attention to detail and a willingness to learn
- Strong team player and team building skills
- Able to handle sensitive issues with members and providers in a confidential manner
- Demonstrates initiative in achieving individual, team, and organizational goals and objectives
- Ability and flexibility to assume responsibilities and tasks in a constantly changing work environment
