(Full-Time | Remote – U.S. Only | EST Hours)
🧾 About the Role
Millennium Physician Group is hiring a Practice Liaison to help bridge communication between patients, providers, and internal departments. You’ll play a pivotal role in elevating patient engagement, improving satisfaction, and advocating for quality care across the organization. This role blends service, strategy, and problem-solving—and it’s fully remote.
✅ Position Highlights
• Full-time, Monday–Friday, 8 AM–5 PM EST
• 100% remote within the U.S.
• Patient experience meets data analysis and operational improvement
• Great for candidates with healthcare experience and sharp communication skills
📋 What You’ll Own
• Lead patient engagement initiatives across departments and regions
• Monitor and report on key performance metrics (answer rates, call volumes, transfers, etc.)
• Observe and assess practice operations to identify areas for improvement
• Analyze and report data related to patient complaints, transfers, and call center performance
• Present findings to leadership and provide strategic recommendations
• Serve as a liaison between practices, call centers, and internal departments
• Facilitate resolutions to patient concerns and help develop engagement strategies
• Uphold HIPAA standards and ensure all documentation is compliant and confidential
• Contribute to cross-functional collaboration and knowledge sharing
• Conduct training and support practice integration efforts
🎯 Must-Have Traits
• Bachelor’s degree in healthcare/business administration preferred
• 3+ years in patient experience or healthcare administration (preferably with training responsibilities)
• 2+ years in a patient-facing or service-oriented healthcare role
• Strong communication and de-escalation skills
• Proficient in documentation, data entry, and reporting
• Confident presenting, facilitating, and managing crises
• Experience navigating fast-paced, cross-functional environments
• Familiar with patient rights and committed to advocacy
💻 Remote Requirements
• U.S.-based
• Reliable high-speed internet
• Quiet, professional home office setup
💡 Why It’s a Win for Remote Job Seekers
• Serve a mission-driven healthcare organization with strong community values
• Enjoy a supportive, family-oriented company culture
• Opportunities to contribute directly to better patient care outcomes
• 100% remote with no commuting stress
• Solid benefits package and stability from a trusted Florida-based network
🎁 Benefits
• 3 weeks PTO + 7 paid holidays
• Medical, Dental, Vision
• Employer-paid Basic Life & Short-Term Disability (after 1 year)
• 401(k) with employer match
• Employee wellness & discount programs
• Voluntary add-ons: Long-Term Disability, Critical Illness, Pet Insurance & more
✍️ Call to Action
Ready to make a direct impact on patient care while working from home? Apply now and join one of Florida’s leading physician groups—where your voice, ideas, and service matter.