(Remote – U.S.)
🧾 About the Role
Digitech is hiring detail-focused Claims Resolution Specialists (Insurance Billers) to handle follow-up tasks on claims submitted to commercial insurance carriers. This role is key to ensuring timely and accurate claim processing in a remote work environment that values organization, accuracy, and persistence.
✅ Position Highlights
• Employment Type: Full-time
• Schedule: Monday–Friday, standard business hours (Eastern Time)
• Location: 100% Remote (U.S.-based)
• Equipment provided (personal phone needed for outbound calls)
• Industry: EMS Billing & Claims Processing
📋 What You’ll Own
• Work pending or denied insurance claims, resolving hold-ups and errors
• Identify denial reasons and initiate appropriate follow-up or appeals
• Send supporting documentation and communicate with insurance carriers
• Manage correspondence including email, physical mail, and potential refunds
• Maintain accurate records and ensure compliance with insurance rules and timelines
• Collaborate with internal teams and support broader revenue cycle goals
🎯 Must-Have Traits & Skills
• Strong communication skills, both written and verbal
• Calm, professional phone demeanor when dealing with insurance reps
• Basic proficiency in MS Outlook, Word, and Excel
• Typing speed of at least 40 WPM
• Detail-oriented with high accuracy standards
• Ability to prioritize and manage multiple tasks independently
• Experience working in environments with performance metrics and call monitoring is a plus
• Claims billing or insurance follow-up experience strongly preferred
💻 Remote Requirements
• Dedicated work-from-home setup
• Stable internet connection
• Comfortable using your personal phone for outbound calls (until otherwise equipped)
💡 Why It’s a Win for Remote Job Seekers
• 100% remote work with equipment provided
• Be a vital part of a company serving emergency medical services
• Professional environment with clear structure and expectations
• Opportunity to grow within a mission-driven healthcare support organization
✍️ Call to Action
If you’re sharp with follow-ups, confident on the phone, and ready to help claims get paid right the first time, apply now and bring your precision to the Digitech team.