Remote | Client-Based | Full-Time
🧭 About the Role
CrewBloom is looking for a Care Coordinator to act as the clinical compass for our client’s healthcare members. In this role, you’ll guide patients through preventive screenings, benefit coverage, and treatment options while also supporting providers with clinical documentation and decision-making. You’ll be the calm voice of clarity—by phone, email, or chat—making sure members feel heard, informed, and cared for.
🩹 Key Responsibilities
🔍 Member & Provider Support
• Serve as a clinical point of contact for members navigating screenings, second opinions, and care plans
• Support live calls, emails, and chats from members seeking clinical help
• Follow up promptly on pending items and ensure timely resolution
📄 Documentation & Plan Review
• Review client plan documents and summarize benefit coverage
• Provide detailed notices of coverage for specialized services (e.g., oncology, bariatrics, physical therapy)
• Maintain compliant documentation for legal, analytical, and client-facing needs
📈 Education & Awareness Initiatives
• Contribute to healthcare awareness campaigns (Breast Cancer, Diabetes, etc.)
• Create or collaborate on infographics and marketing materials
• Offer fresh ideas for engaging and educating members
🛠 Special Projects
• Tackle strategic projects as assigned or recommended
• Stay informed and up-to-date on program policies and service offerings
• Help improve internal processes with actionable feedback
🎓 Requirements
Must-Haves:
• Proven experience in a healthcare support role (Care Coordinator, Case Manager, etc.)
• Clinical background with strong knowledge of preventive health and treatment plans
• Comfortable handling inquiries across chat, email, and phone channels
• Excellent communication and documentation skills
• Organized, detail-oriented, and self-motivated in a remote setup
Preferred:
• Bachelor’s degree in Nursing, Health Administration, or related field
• Experience with plan coverage documentation
• Familiarity with educational/marketing content creation
• HIPAA Certification, USRN Certificate, or active NCLEX license
💻 Tech & Workspace Requirements
Internet:
• Primary: 15 Mbps+
• Backup: 10 Mbps+, must work during power outages
Devices:
• Desktop/laptop with Intel i5 (8th gen+) or AMD Ryzen 5+ and 8GB RAM
• Backup device with Intel i3 or better
Workspace Setup:
• Webcam + noise-canceling USB headset
• Smartphone for verification
• Quiet, distraction-free home office
🎁 Why Join CrewBloom?
• 100% Remote Freedom: Work from home or wherever you feel most productive
• Purpose-Driven Culture: Help people while growing your career
• No Commutes, More Life: Balance your personal and professional worlds
• Growth You Can Feel: Training, development, and real opportunities to advance
• Fast-Paced Energy: Every day brings new ways to learn and make an impact
👉 Ready to make care feel personal again—at scale?
Apply now and bring your clinical expertise to a team that values empathy, clarity, and action.