(Remote – U.S.)
✅ Position Highlights
• 💼 Employment Type: Full-Time
• 🏡 Remote (U.S.-based)
• 🧑🏫 Training-focused support role
• 🔄 Collaborates directly with Trainers and Support teams
• 🌍 Inclusive work environment that values diversity
📋 What You’ll Own
• Monitor daily attendance and track agent certification progress
• Observe agent performance during fishbowl and simulated sessions
• Track agent participation and behavior throughout training
• Monitor systems such as BHive, Genesys, and Pulse for updates and activity
• Provide real-time feedback and support to new hires
• Troubleshoot system or technical issues
• Collaborate with trainers and support staff to ensure smooth classroom flow
• Maintain structure and engagement in the virtual training space
🎯 Must-Have Traits
• Strong grasp of UHC’s mission, systems, products, and procedures
• Proven high performance in the agent sales role
• Experience in virtual system navigation (Genesys, Pulse, etc.)
• Strong communication and observation skills
• Comfortable in an adult learning environment
• Able to assist before/after scheduled class hours, when needed
• Proactive and team-oriented mindset
💻 Remote Requirements
• Must be U.S.-based and able to work during assigned training hours
• Reliable internet and home office setup
• Active participation in class activities and agent engagement
• Must monitor multiple platforms (chat, system dashboards, updates)
💡 Why It’s a Win for Remote Job Seekers
If you’re someone who thrives on helping others grow and succeed, this is your opportunity to directly shape the onboarding experience. BroadPath gives you a platform to lead by example, mentor new talent, and maintain excellence from the ground up.
✍️ Call to Action
Ready to be the go-to expert in the virtual classroom? Apply now and join BroadPath’s commitment to creating meaningful, inclusive, and supportive training environments.