(Remote – U.S.)
🧾 About the Role
OneSource Virtual (OSV) is hiring a Payroll Services Supervisor to lead a team of payroll specialists in delivering seamless, compliant payroll processing and client support in a fast-paced BPaaS environment. You’ll play a key role in coaching team members, resolving escalations, managing performance, and ensuring every client receives white-glove service.
✅ Position Highlights
• Full-time, fully remote
• Leadership role with hands-on client oversight
• Work within an industry-leading Workday-exclusive ecosystem
• Collaborative culture with career development opportunities
📋 What You’ll Own
• Oversee day-to-day team operations, project timelines, and payroll delivery
• Act as a lead contact for clients, ensuring satisfaction and timely resolution of issues
• Train, mentor, and evaluate payroll staff for top performance
• Monitor SLAs, ensure compliance with payroll regulations, and lead process improvements
• Provide coverage and leadership backup to the Customer Team Manager
• Participate in strategic projects and cross-department collaboration
🎯 Must-Have Traits
• 5+ years of payroll/tax experience
• 3+ years of team leadership experience
• Proficient in Microsoft Office; experience with Workday is a plus
• Strong communication, conflict resolution, and decision-making skills
• High emotional intelligence and team-building ability
💻 Remote Requirements
• Reliable high-speed internet
• Private, dedicated workspace
• Ability to lead and coach in a distributed work environment
💡 Why It’s a Win for Remote Job Seekers
• Work for a trusted Workday partner with 1,100+ customers
• Empower transformational payroll solutions across North America and Europe
• Be part of a supportive, growth-driven culture that values innovation
✍️ Call to Action
Ready to take your payroll leadership to the next level? Apply today to join OSV’s award-winning team and help shape the future of payroll services.