Company: Ventra Health | Location: Remote (U.S. Based)
📌 About the Role
Ventra Health is hiring a Payment Escalation Specialist to help resolve billing and payment posting issues within our Revenue Cycle Management team. In this fully remote position, you’ll work cross-functionally to manage payment escalations, support internal teams, and ensure accurate collections postings. If you’re detail-oriented, good under pressure, and have experience navigating payor portals and EOBs, this role is built for you.
🕒 Job Details
• Full-time, Remote (Must reside in the U.S.)
• Standard 40-hour workweek (some flexibility may be required)
• Eligible for performance-based bonuses
• Part of the Sound Physicians Segment
📋 Key Responsibilities
• Manage and resolve escalated payment posting issues from internal teams and client service departments
• Post collection payments and document feedback in Smartsheet
• Investigate and respond to Client Success escalations via email
• Coordinate with IT/DevOps for posting system errors
• Assist with audits, training, and special projects as assigned
🎯 Qualifications
• High School Diploma or GED required
• 1+ year of payment posting or revenue cycle experience preferred
• Knowledge of payor portals and insurance billing helpful
• Strong Excel skills (pivot tables) a plus
🛠️ You’re a Fit If You:
• Are organized, focused, and self-motivated
• Can troubleshoot and manage competing priorities
• Communicate clearly—both in writing and verbally
• Are comfortable working with internal teams and external clients
• Have a working knowledge of revenue cycle software, Outlook, and Excel
💼 Physical Requirements
• Ability to sit for long periods and use a computer throughout the day
• Occasional lifting up to 20 lbs
• Frequent use of hands for typing and document handling
💡 Why Ventra Health?
• Join a nationwide leader in healthcare business solutions
• Work from anywhere in the U.S.
• Performance-based incentives and recognition programs
• Collaborative, mission-driven team supporting clinicians
✍️ Apply Now
If you’re ready to bring clarity and consistency to the payment process—and want to grow your career in a remote-friendly healthcare company—apply today.