(Remote – U.S.)
✅ Position Highlights
• 💵 Salary: $40,000–$55,000/year + discretionary bonus
• 🕰 Full-Time | 🏠 100% Remote (U.S. only)
• 🧠 SaaS CRM + Nonprofit Support Focus
• 🎯 Focus: Customer onboarding, training, & project coordination
• 🏢 Optional in-office work for candidates in Indianapolis, IN
📋 What You’ll Own
• Guide customers through the Getting Started Journey, offering hands-on virtual 1:1 sessions
• Ensure customers understand and extract value from their new CRM platform(s)
• Coordinate between internal Bloomerang teams to streamline onboarding handoffs
• Keep projects on track with timely deliverables, accountability, and excellent communication
• Monitor customer data imports and help troubleshoot issues using tools like Excel
🎯 Must-Have Traits
• 1+ years of SaaS CRM onboarding or training experience
• Strong communication skills (written + verbal)
• Technically savvy, able to quickly learn and explain software
• Project coordination experience, comfortable managing multiple stakeholders
• Organized and deadline-oriented
• Proficient in Excel
✨ Bonus Points For
• Knowledge of data migration processes
• 1+ years in project management for SaaS onboarding
• Experience with Bloomerang products or nonprofit CRM tools
• Background supporting nonprofit organizations
💻 Remote Requirements
• Reliable internet connection
• Ability to manage time independently and communicate across time zones
• Must reside in the U.S. (no visa sponsorship or relocation offered)
💡 Why It’s a Win for Remote Job Seekers
Help nonprofits do more good while growing your SaaS skill set. As an Onboarding Specialist, you’ll blend technical know-how with meaningful impact—supporting mission-driven organizations as they launch their tools for change.
🎁 Perks & Benefits
• Health, vision, dental + 24/7 telehealth
• 20 PTO days + 3 flex days + 4 volunteer days
• 12 paid holidays + paid parental leave
• 401(k) with company match
• All tech + equipment provided
✍️ Call to Action
If you love helping others thrive, especially in the nonprofit space, this role is your chance to make it easier for changemakers to change the world. Apply now and start doing good—better.