(Remote – USA, EST Schedule)
✅ Position Highlights
• Compensation: $25.00/hour
• Employment Type: Full-time
• Schedule: 8:00 AM – 6:30 PM EST (Wednesdays off)
• Fully Remote Role
• Department: Clinical Operations / Patient Support
📋 What You’ll Own
• Engage with members via chat, email, and phone to deliver high-quality support and communication
• Relay patient needs to providers and coordinate care efficiently
• Communicate with pharmacies, complete prior authorizations, and resolve prescription issues
• Maintain confidentiality and compliance with HIPAA and 42 CFR Part 2
• Learn and navigate internal systems, including EHR and messaging platforms
• Uphold empathy, compassion, and respect in all member interactions
🎯 Must-Have Traits
• 1+ year of healthcare experience (medical terminology preferred)
• Passionate about patient care and internal/external customer service
• Strong organizational and analytical skills
• Experience in behavioral health or substance use disorder treatment a plus
• Open to feedback, team collaboration, and continuous learning
• Tech-savvy and comfortable working in fast-paced digital environments
💻 Remote Requirements
• Reliable home office setup and internet connection
• Must be available during EST hours, with flexibility and virtual collaboration
💡 Why It’s a Win for Care Advocates
• Be part of a mission-driven team transforming addiction treatment through low-barrier, trauma-informed care
• Work in a judgment-free, harm-reduction centered environment
• Make a lasting impact in patients’ lives while enjoying the flexibility of remote work
✅ Benefits That Support Your Success
• 5 weeks PTO (includes birthday, mental health days, and floating holidays)
• 11 paid holidays
• 12 weeks paid parental leave (after 1 year of employment)
• Health, dental, vision, and pharmacy coverage with strong dependent contribution
• 401(k) with matching
• FSA options for health and dependent care
• Flex-time schedules for work-life integration
• EAP access including financial coaching and mental health support
• Annual professional development allowance
• Vibrant culture with ERGs and equity-focused initiatives
• Growth opportunities in a rapidly expanding organization
✍️ Call to Action
Help reshape addiction care in America. If you’re a compassionate, detail-driven Medical Assistant ready to make a difference while working from home, apply now and join the Workit Health mission.