(Remote – Must Reside in IL, IN, IA, MO, WI, WY or within 100 miles of South Jordan, UT)
🧾 About the Role
Join Enova, a trusted name in consumer lending, as a Collections Representative supporting our CashNetUSA brand. In this fully remote position, you’ll help customers navigate financial hardship by offering solutions and support to maintain their loan commitments. This is more than collections—it’s about connection, clarity, and compassion.
✅ Position Highlights
• 💰 $18/hour + performance bonuses
• 🕰️ Full-time, remote (location restrictions apply)
• 🧠 4-week paid brand-specific training
• 🌍 Eligible U.S. states: IL, IN, IA, MO, WI, WY or within 100 miles of South Jordan, UT
📋 What You’ll Own
• Manage inbound and outbound calls with customers behind on payments
• Negotiate payment plans and offer realistic solutions to bring accounts current
• Explain financial consequences while guiding customers with empathy
• Document all interactions, agreements, and progress in Enova’s CRM
• Handle challenging conversations with professionalism and problem-solving mindset
🎯 Must-Have Traits
• 1+ year of experience in collections
• Call center experience strongly preferred
• Strong phone presence and verbal communication skills
• Familiarity with CRM tools and digital tracking systems
• Comfortable multitasking and adapting to different customer personalities
• Time-management pro with a drive to meet performance goals
💻 Remote Requirements
• Must reside in IL, IN, IA, MO, WI, WY or within a 100-mile radius of South Jordan, UT
• Stable internet connection and home setup suitable for professional work
💡 Why It’s a Win for Remote Job Seekers
• 💼 Fully remote with flexibility built in
• 💸 Competitive hourly pay plus bonus potential
• 🌱 Growth opportunity within a respected financial organization
• ❤️ Work that blends customer support with meaningful impact
🎁 Perks & Benefits
• Health, dental & vision insurance (includes mental health coverage)
• 401(k) with match + Roth option
• PTO + paid holidays
• Paid parental leave & sabbatical program
• Summer hours & hybrid work options (for hybrid roles)
• DEI Groups: B.L.A.C.K., HOLA, Women @ Enova, Pride @ Enova & more
• Volunteer day + donation match
• Recognition & rewards programs
✍️ Call to Action
Ready to help people move forward financially—one conversation at a time?
Apply now to join Enova’s CashNetUSA team and start building a meaningful remote career in financial services.