📍 Remote – U.S. Based
🕒 Full-Time | Hourly | Non-Exempt
💵 $22.25–$27.50/hour (based on state of residence)
Department: Operations
🌱 About Sparrow
Sparrow is the first high-tech, high-touch leave management solution that simplifies how companies support employees during life’s most important moments — from medical to family leave and everything in between.
We turn a tedious, error-prone process into a seamless 30-minute experience, saving employers 20–40 hours per leave and up to $30K per case. Our customers are HR leaders, our users are employees, and our mission is meaningful: helping people during the moments that matter most.
We’re headquartered in San Francisco with a remote team spanning 30+ U.S. states — diverse, driven, collaborative, and always people-first.
🛠️ About the Role
As a Leave Specialist, you’ll be the primary point of contact for employees going on leave. You’ll guide them through the process from start to finish with clarity, care, and precision. This is a client-facing, high-empathy role that makes a real difference for individuals during critical life events.
🔄 What You’ll Do
- Lead kickoff and manage each leave of absence end-to-end
- Deliver accurate, thoughtful, and timely communication to employees and stakeholders
- Collaborate with HR, payroll, state agencies, and healthcare providers
- Ensure accurate and on-time pay coordination with internal payroll teams
- Track and manage multiple leave cases with impeccable organization
- Participate in team meetings, share feedback, and support ongoing process improvements
- Gather user feedback and help evolve our product and services
🧠 About You
- 2+ years of client-facing experience (e.g., customer success, HR, case management, benefits)
- Outstanding written and verbal communication
- Extremely organized, detail-oriented, and responsive
- Adept at managing multiple tasks and juggling priorities
- Strong empathy and interpersonal intuition
- Proactive, self-directed, and solutions-oriented
- Comfortable using Google Suite and Mac OS (or similar platforms)
- Experience working remotely is a plus
- Passionate about making leave easier for others during major life transitions
💡 Why Join Sparrow?
- Be part of a mission-driven company changing how leave works in the U.S.
- Join a talented, empathetic, and supportive team
- Enjoy a fully remote, flexible work environment
- Competitive hourly pay and opportunities for growth
- Work for a venture-backed company solving real, human problems
🧑🤝🧑 Sparrow is an equal opportunity employer. We welcome diverse backgrounds, perspectives, and experiences. Don’t meet 100% of the qualifications? Apply anyway — we’d love to hear from you.
Apply now to join a team that’s transforming one of the most meaningful parts of the employee journey. 💙