Company: Ventra Health | Remote – US (Central Time Zone preferred)
🧾 About the Role
Ventra Health, a top-tier provider of revenue cycle services for physician practices, is hiring a Refund Escalation Specialist to join our Anesthesia segment. In this fully remote role, you’ll investigate and resolve escalated credit balances and billing system overages, ensuring compliance, accuracy, and timely resolution across accounts. Your work helps maintain financial integrity and supports care delivery for providers across the country.
✅ Position Highlights
• Full-time
• 100% remote (US-based)
• Central Time Zone preferred
• Competitive base pay + performance-based bonus potential
• Career development in a fast-growing healthcare finance environment
📋 Your Day-to-Day
• Review, research, and resolve escalated refund and credit balance issues
• Investigate returned checks and correct discrepancies
• Communicate refund resolutions per insurance contracts and timelines
• Analyze data trends and flag issues for internal teams
• Upload and verify check numbers from clients
• Route check registers to Client Success/Finance for approval
• Support special projects and collaborate across departments
🎯 What You Bring
• 3+ years of experience in insurance payment posting within healthcare
• Strong understanding of insurance plans and EOB (Explanation of Benefits) documents
• High school diploma or equivalent required
• Proficiency with spreadsheets, databases, and healthcare billing systems
• Excellent communication, math, and time management skills
• Organized, proactive, and calm under pressure
💻 Remote Requirements
• Reliable internet connection
• Availability to work during Central Time hours
• Familiarity with remote productivity tools and billing platforms
💡 Why Ventra?
• Work from anywhere in the U.S.
• Competitive pay + performance bonuses
• Transparent, mission-driven company culture
• Opportunity to make a real impact in healthcare operations
✍️ Apply Now
If you’re detail-driven, solutions-focused, and thrive in a remote environment, this role is made for you. Apply now and help keep our revenue cycle—and our providers—running strong.