📍 Remote – U.S. | 💼 Full-Time
📅 Posted: May 12, 2025
🧾 Position Summary
As an Order Management Specialist, you’ll serve as the crucial link between customers, sales, and internal teams—managing orders, tracking deliveries, and ensuring client satisfaction throughout the fulfillment process. This role requires a proactive communicator with sharp attention to detail, the ability to anticipate customer needs, and a solution-first mindset.
💼 Key Responsibilities
Customer Support & Relationship Management:
• Serve as the main point of contact for customer inquiries and requests
• Build strong, long-lasting relationships by understanding customer goals
• Address issues involving tax-deferred profiles, claims, rebates, and warranties
Order & Fulfillment Oversight:
• Oversee open orders from submission through fulfillment
• Coordinate releases, delivery tracking, and resolve payment disputes
• Manage portal updates (pricing, planograms, part numbers, etc.)
Cross-Functional Collaboration:
• Communicate and escalate critical issues across internal teams
• Collaborate with sales, marketing, and product development teams
Data Analysis & Optimization:
• Monitor key account metrics and client behavior to identify trends
• Utilize demand forecasting to anticipate needs and maintain inventory
• Recommend efficiency improvements and revenue-generating solutions
Account Growth:
• Identify upselling and cross-selling opportunities
• Help maximize account profitability through smart customer engagement
🧠 Qualifications & Skills
Education & Experience:
• High School Diploma or GED required
• 2+ years experience in customer service or account management
Tech & Tools:
• Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
• CRM tools like Kustomer, Five9, and SharePoint
• Knowledge of customer portals, database, and internet software
Soft Skills & Abilities:
• Clear communicator—written and verbal
• Organized, detail-oriented, and able to manage multiple priorities
• Customer-focused and solutions-driven
• Comfortable presenting information in both one-on-one and group settings
🚫 Supervisory Duties
• None – Individual contributor role
💡 Why This Role Might Be a Fit for You
• You enjoy the balance of working behind the scenes and directly with customers
• You’re data-driven but people-savvy
• You thrive in a collaborative remote environment
• You want a role that offers both structure and growth potential
✍️ Apply now if you’re ready to step into a role where customer satisfaction meets operational precision.