🌐 Remote – US Based
📅 Posted: July 26, 2025
🕐 Full-Time | Customer Service / Support
💼 Requisition ID: 2025-64809
💵 Base Pay: $13/hr + Monthly Incentives (Up to $1,125/month)
📝 Overview
Senture is looking for driven individuals to join the Member Engagement team—supporting healthcare members by scheduling in-home or virtual evaluations that help them take charge of their health. This is a fast-paced, results-driven outbound call center role where performance is rewarded through a tiered monthly incentive plan.
🎯 Position Highlights
• 📞 Make 350–450 outbound calls daily (plus limited inbound calls)
• 💬 Use pre-approved scripts and rebuttals to schedule healthcare evaluations
• 💸 Earn up to $1,125/month in incentives
• ⏰ Work full-time with performance-based raises:
– 6 months: $13.50/hr
– 1 year: $14.00/hr
– 2 years: $14.50/hr
• 🏠 Fully remote — all equipment provided
• 📚 2 weeks of paid mandatory training (100% attendance required)
🧠 Qualifications
✔️ High School Diploma or equivalent
✔️ Motivated and goal-oriented with a sales mindset
✔️ Strong communication and objection-handling skills
✔️ Comfortable following fixed schedules and meeting performance goals
✔️ Able to use multiple systems at once and learn quickly
✔️ Prior call center experience with auto-dialers (preferred)
✔️ Must pass background check, drug screen, and provide valid ID and proof of education
💻 Work-from-Home Requirements
• Wired internet connection:
– Minimum 20 Mbps download / 5 Mbps upload
– Latency at or below 100ms
• No hotspots, Wi-Fi, satellite, or cellular connections allowed
• Quiet, distraction-free home workspace (furniture not provided)
• Accountability for schedule adherence and HIPAA-compliant conduct
📋 Responsibilities
• Call members to schedule, adjust, or cancel healthcare evaluations
• Follow provided scripts and navigate multiple systems simultaneously
• Use rebuttals to overcome objections and encourage member participation
• Meet performance metrics: outbound dials, appointments, call handling time
• Escalate member complaints appropriately
• Occasionally support peers as a subject matter expert
• Maintain confidentiality and follow HIPAA protocols
• Be open to overtime when business needs require it
📣 Why Join Senture?
Make an impact, earn real incentives, and grow your skills—all from the comfort of home.