Help restore lives one claim at a time. Mercury Insurance is hiring a Claims Specialist II to guide customers through auto/property damage and moderate bodily injury claims with empathy, accuracy, and clarity.
✅ Remote Position (U.S.-based)
✅ Full-Time | Claims Department
📍 Pay Range:
• $42,323–$74,129 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)
• $38,476–$67,390 (NV, OR, AZ, CO, TX, IL, FL, GA, MI, etc.)
• $34,628–$60,651 (UT, ID, MT, SD, IA, KY, SC, etc.)
🔎 What You’ll Own:
• Investigate vehicle/property damage and moderate injury claims using police reports, video, and witness statements
• Walk customers through coverage and the full claims process
• Coordinate rentals, inspections, and set reserves
• Respond to inquiries via email, phone, and other channels
• Negotiate settlements with legal counsel and claimants
• Escalate high-exposure or suspected fraud claims appropriately
• Partner with other departments to ensure seamless case handling
• Own the customer relationship from start to finish
🧠 Must-Have Traits & Skills:
• High school diploma or GED required (Bachelor’s preferred)
• Customer service experience in a fast-paced environment
• Strong multitasking and time management skills
• Effective communicator—calm, clear, and empathetic
• Proficient in MS Office and claims software
• Organized, emotionally intelligent, and self-motivated
• Collaborative team mindset and commitment to growth
• Quiet, distraction-free home workspace
🧰 Bonus Points For:
• 6–12 months of prior claims adjusting experience
• Curiosity for process improvement and tech-driven solutions
• Passion for service and personal accountability
💰 Compensation & Perks:
• Competitive salary based on region and experience
• Strong benefits package including insurance, remote tech support, and wellness perks
• Supportive team culture focused on growth, fun, and purpose
• On-the-job training and advancement opportunities
🎯 Why It’s a Win:
If you’re empathetic, detail-obsessed, and unshakeable under pressure, this is your chance to help people reclaim peace after chaos—and grow your career in the process.
✍️ Call to Action:
Join Mercury Insurance and be the steady voice people need when the unexpected strikes. Apply now and bring comfort, clarity, and closure to every claim.