📍 Remote – U.S. Based | 💰 $22.50–$27/hr | 🕒 Full-Time | 🧾 Senior-Level
🧾 About Pie Insurance
At Pie, we’re transforming how small businesses access and experience commercial insurance—making it more affordable, accessible, and easy. We’re a team of builders, dreamers, and doers who believe in empowering small business owners with the same tools and service as the big guys. Our mission is simple: help small businesses thrive.
✅ Role Snapshot
This is a senior-level billing & collections role designed for professionals who excel at resolving complex billing issues, delivering superb customer service, and working across departments to support escalated needs.
📋 What You’ll Do
Provide Top-Tier Support
• Respond to Tier III billing inquiries via phone, email, and platforms
• Resolve escalated or complex customer billing issues
• Manage urgent customer or agency billing concerns
Handle Advanced Billing Tasks
• Process audit refunds, rescissions, and collections
• Perform billing UAT and resolve daily batch errors
• Maintain compliance with state and federal regulations
Cross-Team Collaboration & Training
• Partner with stakeholders on critical billing escalations
• Mentor and help onboard new billing specialists
• Support development of internal resources and training tools
Deliver Impactful Service
• Engage directly with small business owners with professionalism
• Solve problems, offer proactive solutions, and reduce future friction
• Consistently meet or exceed Tier 3 production and quality goals
🎯 What You Bring
• High School Diploma or GED (Bachelor’s degree preferred)
• 2+ years in financial services, banking, or collections
• 2+ years customer service experience in high-volume environments
• Strong verbal and written communication skills
• Ability to engage in sensitive conversations with confidence and empathy
• Self-directed with a track record of initiative and ownership
• Tech-savvy with G-Suite, Salesforce, and payment processing systems
• Slack or collaboration tool experience preferred
• Deep curiosity, flexibility, and a growth mindset
💡 Why This Role is a Win
• Work remotely from anywhere in the U.S.
• Competitive hourly rate: $22.50–$27 USD
• Equity ownership — get a literal piece of the pie
• Comprehensive healthcare and 401(k) with future-focused match
• Generous PTO, caregiver/parental leave, and wellness support
🤖 AI & Hiring Transparency
Pie uses AI-powered tools to assist in the initial application review, ensuring efficiency and fairness. All decisions involve human oversight and a commitment to equity.
✍️ Apply Today
If you’re a billing expert who thrives in fast-paced environments, loves solving problems, and wants to work for a mission-driven company empowering small businesses—Pie wants to hear from you.