🏠 Remote (California-based candidates preferred) | Full-Time
💵 $22–$24/hour + Benefits
💡 About the Role
Join a mission-driven Revenue Cycle team as a Patient Account Representative (PAR) and be the friendly, knowledgeable voice patients trust when navigating their billing and insurance questions. In this fully remote position, you’ll handle billing inquiries, process payments, and help patients understand their financial responsibilities—all with empathy, accuracy, and a calm, professional tone.
📌 What You’ll Be Doing
• 📞 Answer inbound calls about billing statements, balances, and insurance claims
• 💳 Process payments and set up patient-friendly payment plans
• 🧾 Explain coverage, EOBs, billing issues, and financial assistance options
• 💬 Maintain accurate call documentation, notes, and resolution details
• 📁 Handle patient correspondence (returned mail, address updates, etc.)
• 🤝 Collaborate with collections and internal revenue cycle staff for seamless account support
• 🎯 Meet or exceed department performance goals (call volume, abandonment rate, etc.)
• 🛠 Assist with related tasks like emailing Financial Assistance Applications, following up on self-pay patients, and more
🎯 What You’ll Need
• 🎓 High School Diploma or GED (required)
• 🧠 Minimum 3 years’ customer service experience (healthcare preferred)
• 💻 Experience with medical billing systems, payment processing, Microsoft Office
• 🗣 Exceptional written and verbal communication, with a focus on empathy and clarity
• 🔐 Strong understanding of HIPAA and healthcare billing regulations
• 📞 Ability to handle high-volume calls calmly and professionally
• 🧩 Self-motivated and organized with solid time management skills
• ✅ Must pass a background and credit check
💼 Salary & Benefits
💲 $22–$24/hour (based on experience and location)
✅ Benefits include medical, dental, and 401(k)
📍 Fully remote with a preference for California residents
💬 Make a daily impact helping patients understand and manage their healthcare bills
💬 Why You Should Apply
• 🧘♀️ Remote flexibility with purpose-driven work
• 💡 Use your billing and customer service skills to reduce confusion and empower patients
• 🚀 Be part of a modern healthcare team focused on compassion and clarity
📲 Help patients feel heard and supported during the billing process.
Apply now and turn financial confusion into confidence.
~ 2 Chicks