🌐 Remote – US Based
📅 Posted: July 26, 2025
🕐 Full-Time | Customer Service / Support
🆔 Requisition ID: 2025-63845
📝 Overview
As a Healthcare Member Advocate, your mission is more than just taking calls—it’s about creating a seamless, caring, and confident experience for each member. You’ll be supporting a wide range of healthcare-related inquiries: billing, benefit questions, quotes, claims research, pharmacy support, and more. You’ll be the go-to voice helping members navigate their healthcare needs with clarity and compassion.
🙌 You don’t just serve—you advocate.
📞 What You’ll Do
• Handle inbound and outbound calls with empathy and professionalism
• Support members with questions about billing, benefits, pharmacy, claims, and plan documents
• Enter and update member information in internal systems
• Follow up to ensure resolution and satisfaction
• Identify opportunities to make the experience easier and better
• Maintain shift/schedule adherence
• Represent the client’s brand with warmth and professionalism
• Use contact center metrics to improve performance
🧠 Qualifications
✔️ High School Diploma or GED
✔️ Call center or customer service experience (preferred)
✔️ Strong communication skills—both verbal and written
✔️ Ability to multitask across web-based tools
✔️ Tech-savvy with ability to navigate multiple systems
✔️ Must pass background check, drug screen, and pre-employment tests
✔️ Must have a distraction-free home workspace
✔️ High-speed, wired internet connection (📶 20 Mbps down / 12 Mbps up minimum)
❌ No hotspots, satellite, or wireless internet allowed
📚 Training & Schedule
• ✅ 12 weeks of paid, mandatory training — 100% attendance required
• 🕗 Call Center Hours:
Mon–Fri: 8 AM–9 PM EST
Sat: 9 AM–7:30 PM EST
• ⏰ Shifts assigned based on business need
🎁 Perks & Benefits
• 💻 All equipment provided
• 🏠 100% Remote
• 💵 Competitive pay
• 📈 Growth & development opportunities
• 🏖️ Paid Time Off (PTO)
• 🩺 Health & wellness benefits
💡 Ready to turn caring into action?
Apply today and be the calm, confident voice members need when navigating healthcare.