(Remote – U.S.)
🧾 About the Role
Cochlear, a global leader in implantable hearing solutions, is hiring a Recipient Account Collections Specialist to join its Reimbursement & Insurance Services team. In this remote role, you’ll support patients by resolving billing issues, managing balances, and providing compassionate, life-changing service. This isn’t just a collections job—it’s about helping people stay connected to the hearing care they need.
✅ Position Highlights
• Pay Range: $25.00 – $27.50 per hour
• Annual Bonus: 5% of base salary
• Employment Type: Full-Time
• Location: Remote (U.S.-based)
• Application Deadline: July 29, 2025
• Company Recognition: Named Newsweek’s #1 Most Trustworthy Healthcare Company
📋 What You’ll Own
• Review and resolve outstanding recipient/patient balances
• Communicate with patients to explain charges and collect payments
• Process payments, set up payment plans, and send invoices
• Maintain accurate account information and documentation
• Handle sensitive financial conversations with empathy and care
• Place or release credit holds and refer accounts to collections as needed
• Adjust balances and submit hardship requests
• Respond to case queues, calls, and emails in a timely manner
• Ensure all collection efforts comply with federal and state regulations
• Collaborate across departments in a fast-paced, mission-driven team
🎯 Must-Have Traits
• 5+ years of experience in medical billing and/or collections
• Strong understanding of A/R processes and third-party payer guidelines
• Familiarity with Medicare, Medicaid, private insurance, and EOBs
• Proficient in Microsoft Office (Outlook, Excel, Word, Teams)
• Highly organized and adaptable with excellent communication skills
• Able to manage competing priorities and maintain professionalism
• Must be authorized to work in the U.S.
💻 Remote Requirements
• Reliable high-speed internet
• Secure, distraction-free home office
• Comfortable navigating billing systems and communication platforms remotely
• Ability to handle confidential information with care
💡 Why It’s a Win for Remote Job Seekers
• High hourly rate plus bonus potential
• Full benefits: medical, dental, vision, life, disability
• 401(k) with immediate vesting
• Tuition reimbursement and employee stock purchase program
• PTO, parental leave, and pet insurance
• Work for a company that helps people hear and connect to the world
✍️ Call to Action
If you’re ready to bring empathy, clarity, and care to every patient interaction, apply by July 29, 2025 to become a Recipient Account Collections Specialist at Cochlear—and help people around the world hear and be heard.